SUMMARY

Applies professional administrative knowledge and skill and provides accountable oversight of administration systems, processes, procedures and projects in the service of a business leader, office or service

RESPONSIBILITIES

• Staffing/ Scheduling:  Coordinates overall staffing for the Patient Care Services Department on a 24-hour basis.  Responsible for development of some schedules. 

• Information Administration:  Manages information, hard copy and electronically, for staffing/scheduling purposes.  Ensures appropriate confidentiality of information is maintained.  

• Customer Service:  Provides service excellence to customers through office reception practices, communication management practices, professionally managing customer needs and concerns, anticipating and responding to customer requests or making active referral to the decision-maker who can respond to the customer’s request. 

• Communication:  Ensures communication is organized and disseminated to recipients.  Responds to telephonic, electronic and hard copy communications.

Education Requirements: 

•  Required:  High school graduate 

•  Preferred:  Associate’s degree in a related field, or two years of business-related college

ATTRIBUTES

• Computer experience Required

• 2-3 years' experience in a healthcare environment preferred

• Staffing/scheduling experience preferred 

• Excellent organization and coordination skills

• Strong communication and interpersonal skills

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.25 - $25.65Potsdam13676

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.