CUSTOMER SERVICE

1. Ensures the provision of outstanding customer service to all external and internal customers

including patients and staff;

2. Develops and maintains positive relationships through effective and timely communication with

all customers;

3. Addresses patient-related issues in a timely manner;

4. Assess daily patient care needs and develops appropriate patient care assignments;

5. Assists the Unit Head or Team Leader in attending to the unique needs of patients, in ways

that make them develop a feeling of importance and belongingness;

6. Assists in recording data in the NephroWeb to ensure that all pertinent clinical and patient

information are kept updated
CLINICAL CARE

1. Responsible for accurate implementation of treatment prescription including Sodium (Na)

modeling prescription, and Ultrafiltration modeling (where appropriate) to ensure stable

treatment therapy;

2. Assesses patient’s responses to their treatment therapy, and makes appropriate adjustments

and modifications to the treatment plan as indicated by the prescribing physician;

3. Identifies and communicates patient-related issues and concerns to the Unit Head or Team

Leader;

4. Initiates initial and annual nursing assessments and maintains an ongoing evaluation and

documentation of patient care needs;

5. Actively participates in the pre-evaluation, initiation, termination, access homeostasis, and post

evaluation of patients receiving dialysis treatment therapy;

6. Takes appropriate intervention for changes in patient adequacy status and troubleshooting

access flow issues as identified;

7. Implements, administers, monitors, and documents patient’s response to prescribed

interdialytic transfusions, including timely notification of adverse reactions to the physician

and/or appropriate blood suppliers;

8. Collaborates with stakeholders on Continuous Quality Improvement (CQI) presentations;

9. Reviews printed request of lab orders to ensure accuracy of lab requisitions transacted in the

SAP system;

10. Ensures correct labs tubes are utilized for prescribed lab specimens and that lab draw and

processing procedures are performed appropriately for all lab samples;

11. Identifies and ensures appropriate follow-through of missed labs and insufficient specimens

according to company policies and procedures;

12. Ensures all specimens are appropriately packaged according to policies and procedures

relating to shipment of blood or body fluid specimens and potentially hazardous material;

13. Ensures timely delivery of lab results to concerned personnel and reports abnormal lab results

to Unit Head or Team Leader

14. Assist the Clinical Unit Head for the compliance and completion of clinical KPI.

15. Ensures the cascade of knowledge to clinical team once completed the special training

program (IPC, Vascular Access, BCM, We audit, Diabetic foot care, etc.)

16. Ensures timely reporting of clinical incidences via RQMT
TECHNICAL

1. Ensures all relevant data including physician’s orders, lab results, vital signs, treatment

parameters and patient treatment data are documented and stored appropriately;

2. Reviews and ensures appropriate daily completion of both manual and electronic data

management on Hemodialysis Treatment Sheets.

3. Initiates, documents, and completes ongoing CQI activities including monthly reports;

4. Reviews transplant status and follows corresponding established procedures;

5. Assists in establishing patient care plans for new patients and generating various reports

related to patients and treatments;

6. Reports malfunctioning equipment or apparatus to Unit Head or Team Leader to ensure that all

items required for dialysis treatment are in good working condition prior to actual treatment;

7. Assists in taking inventory of consumable and non-consumable items during assigned shift and

prepares required reports as needed;

8. Ensures provision of appropriate vaccinations, immunizations, and annual Tuberculosis (TB)

testing;

9. Administers medications as prescribed or in accordance with approved algorithm(s) and

documents appropriate medical justification if indicated

ADMINISTRATIVE

1. Engages in regular discussions with the Unit Head or Team Leader with regard to personnel

and patient care status as well as other related matters;

2. Collaborates and communicates with physicians, other members of the healthcare team,

Technicians, Utility staff, Cashiers and co-Nurses to interpret, adjust, and coordinate

appropriate and excellent patient care;

3. Verifies availability of adequate emergency equipment;

4. Assists with the coordination of patient transportation if necessary;

5. Ensures a clean, safe and sanitary environment in the dialysis facility treatment area;

6. Develops and enhances competency in the operation of all dialysis-related equipment;

7. Ensures all patient stations, including machines and chairs, are clean and free of blood spills and other foreign matter