Staff Implementation Engineer

Permanent Contract

Ideal candidate would be centrally located in the UK to support customers.

Stryker is seeking a customer focused Staff Implementation Engineer to execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. This position reports to the EMEA Regional Manager, Customer Excellence.

Responsibilities:

• Plan, architect, install, configure, test, and validate Vocera communications solutions; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing
• Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware).
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions
• Train the customer system administrator and help desk staff
• Troubleshoot customer environments and optimize the performance of the Vocera system
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
• Coordinate activities effectively with internal cross functional teams
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner

Competencies:

• Ability to successfully meet implementation timelines in a fast-paced vendor environment with high customer expectations and limited resources
• Solid problem solving and analytical skills resulting in the discovery and resolution of hidden issues some of which may be related to source data
• Effective organizational and multi-tasking skills with ability to lead multiple simultaneous customer engagements
• Exposure to implementing or supporting IP based PBX systems; wired and/or wireless VoIP, and SIP trunking
• Successful track record integrating with third party systems utilizing HL7
• Demonstrated ability to collect, document and negotiate customer requirements
• Efficient, organized, self-starter capable of managing competing priorities
• Excellent interpersonal skills and ability to communicate professionally with customers, partners, and internal teams through strong written and verbal communications skills
• Ability to teach technical courses and present information to technical audiences
• Understanding of relational databases and SQL scripts
• Exposure to application scripting (Perl, Shell, Python, Ruby, etc)
• Exposure to regular expressions (regex) to manage and manipulate data

Requirements:

• B.S. in Computer Science or related field or equivalent
• 5+ years of relevant experience in a customer-facing technical services or support role including experience with Windows Server and Linux operating systems

• A basic understanding of wireless networking principles and the ability to discuss and troubleshoot networking topics with customers and technical teams

• Exposure to tools such as Ekahau, Wireshark, tcpdump, and netcat to troubleshoot networking related issues
• VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
• Knowledge of TCP/IP networking & security fundamentals. Exposure & understanding of network load balancers (Citrix ADC / NetScaler or F5 Big IP) highly desired.
• Solid understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
• Exposure to integrating medical devices
• Exposure to middleware is a plus
• Ability to deploy technology in the Healthcare market is highly desired
• Field based position requires a productive home office environment, ideally centrally located with the ability to travel frequently within country and occasional international travel
• Full UK Driving License

United Kingdom Pay Ranges:

• United Kingdom: £40,500 - £67,600 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.