Are you passionate about uncovering customer needs and turning research insights into better product experiences?

Would you enjoy combining user research expertise with hands-on design support in a government solutions environment?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/government.

About Our Team

The Government Solutions UX team consists of a UX Manager, one full-time UX professional, and three contractor resources supporting research and design across multiple product portfolios. The team partners with product and technology stakeholders to deliver user-centered solutions that meet customer and business needs. Team members are expected to contribute to accessibility and compliance initiatives while providing UX design support when needed.

About the Role

Government Solutions UX is seeking a Sr. UX Researcher to support the Public Safety, Civilian, and Vital Core portfolios. This role provides dedicated user research expertise and contributes hands-on UX design support when business priorities require additional design capacity.

You will lead research activities, translate findings into actionable product recommendations, and collaborate with design, product, technology, customer success, and sales partners to deliver user-centered solutions.

Responsibilities

• Lead user research activities across Public Safety, Civilian, and Vital Core products.

• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities.

• Gather, evaluate, and develop a strong understanding of customer use cases, market segments, competitors, and the regulatory environment.

• Translate research findings and data into actionable product recommendations, design improvements, and future research strategies.

• Present research findings and learnings to stakeholders and share insights across the organization.

• Partner closely with UX designers so user feedback and testing inform the design process.

• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed.

• Work with designers to define product structure and layout, iterate on solutions, and test design work with users.

• Partner with Product Management, Engineering, Customer Success, Sales, and technology teams to align solutions with customer and business needs.

• Support customer demonstrations, beta programs, and feedback initiatives.

• Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy.

• Apply research methods appropriately across remote, in-person, moderated, and unmoderated contexts.

• Use relevant research and analysis tools, including research software such as FullStory, Crazy Egg, and Userlytics.

• Mentor junior researchers where needed and help strengthen research practices and technical skills.

• Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation associated with customer requests, product certifications, audits, and RFP submissions.

• Support the creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports (ACRs).

Requirements

• 6-8 years of relevant user research, UX, product design, or related experience.

• Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts.

• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation.

• Ability to analyze research findings and data, identify problems, and recommend practical solutions.

• Experience presenting research insights and recommendations clearly to stakeholders.

• Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams.

• Experience creating research documentation and analysis outputs.

• Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed.

• Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently.

• A bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required.

Preferred qualifications

• Experience with digital accessibility standards and practices, including WCAG.

• Experience preparing or maintaining VPATs and ACRs.

• Experience with accessibility testing, remediation recommendations, or compliance documentation.

• Front-end development experience.

Additional Requirements

Physical and/or logical access to criminal justice information is an essential function of this role. The successful candidate will be required to pass both the standard company background check for all employees and an enhanced criminal background check conducted by the Company’s state and local law enforcement partners conducted in compliance with the FBI’s Criminal Justice Information System (“CJIS”) security policy. Employees in this role may also be subject to ongoing criminal background checks as required by the Company’s state and local law enforcement partners. Candidates and/or employees who are not certified by state and local law enforcement to access criminal justice information will not be able to perform the essential functions of this role. Employees who subsequently fail to obtain or maintain CJIS compliance may be reassigned or terminated.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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