Job Title:

Job Description

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese- or Korean-speaking customers, and prepare for customer conversations.
• Work with the team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.

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