Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

ABOUT THE ROLE

TYPE OF SUPERVISION:

Receive direction from the Enterprise Systems Manager.

• Direction – indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

(20%)

• Leads the technical lifecycle of complex, integrated enterprise systems, including cloud-based and vendor-hosted applications, interfaces, databases, utilities, and related technology services.
• Partners with functional users, business process owners, IT colleagues, and vendors to gather, analyze, document, and validate business, system, workflow, data, reporting, and integration requirements.
• Designs, configures, implements and maintains system components including workflows, business rules, routing, notifications, forms/documents, calculated fields, user interfaces, and related functionality, as applicable to assigned platforms.
• Develops, modifies, tests and maintains, program code, scripts, queries, data transformations, and other technical components using appropriate development standards and practices.

(20%)

• Provides technical guidance to functional users regarding reporting, dashboard, data-extract, and analytics needs. Analyzes requirements and recommends appropriate reporting solutions.

(20%)

• Ensures data privacy and security of all assigned systems. Leads the support of assigned systems to ensure minimal downtime and loss of productivity and service.
• Coordinates with business users and vendors on the latest releases and ensures all critical patches are applied as appropriate

(20%)

• Workday integration tools including Workday Cloud, Workday Studio, Cloud Connectors, Enterprise Interface Builder, Web Services and Rest APIs to develop and support integrations between workday and other information systems.

(15%)

• Tracks, updates, and communicates the status of all tasks assigned to or initiated in area of responsibility in accordance with departmental procedures.

(5%)

• Perform other duties, as assigned
  

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree in computer science, information technology or related field, or equivalent combination of education and experience
• 5 years of progressively responsible experience supporting the full lifecycle of enterprise applications in a production environment
• 5 years of experience with relational and document-based database systems programming, associated technical documentation and production support

Preferred

• Experience with Oracle, MySQL, PostgreSQL, MongoDB, or comparable platforms
• Workday integration experience, including Workday Studio, Enterprise Interface Builder, web services, REST APIs, and secure file transfer protocols
• Workday Pro certification or other relevant Workday technical certification
• Experience with programming, scripting, query, web-development, data-transformation, and integration technologies such as Java, JavaScript, C#, SQL, PL/SQL, XML, XSLT, HTML, Angular, PHP, Ruby on Rails, SOAP, REST, JSON, or comparable technologies

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of enterprise application architecture, systems analysis, software development, systems integration, databases, reporting, testing, change control, and production support.
• Knowledge of data privacy, information security, role-based access, data quality, and appropriate handling of confidential institutional information.
• Knowledge of Workday, Banner, DegreeWorks, Regent Education, Faculty Information Systems, Salesforce, or comparable higher-education enterprise applications
• Skill in analyzing business, workflow, reporting, data, and integration needs and translating them into secure, reliable, and maintainable technical solutions.
• Skill in configuring, developing, testing, troubleshooting, and supporting enterprise applications, integrations, reports, data extracts, databases, scripts, queries, and related technical components.
• Familiarity with relevant programming, scripting, web-development, database, data-transformation, and integration technologies, such as Java, JavaScript, C#, SQL, PL/SQL, XML, XSLT, HTML, Angular, PHP, Ruby on Rails, SOAP, REST, and comparable technologies, preferred.
• Skill in technical documentation and using versioning and other common development tool sets such as Bitbucket, GIT, etc.
• Ability to work independently and manage competing priorities and deadlines
• Ability to communicate effectively with functional users, IT colleagues, leadership and vendors and provide technical leadership and guidance.
• Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive information.

Machines, Tools, Equipment, Electronic Devices and Software:  Standard desktop/laptop computer; Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and video-conferencing tools such as Zoom; enterprise applications, cloud-based systems, development tools, and collaboration tools, including, but not limited to, Workday, Banner, DegreeWorks, Regent Education, Informatica, Faculty Information Systems, Salesforce, Jira, Git, Bitbucket

Contact with Students:  Never

Contact with Faculty and/or Staff:   Frequent

Contact with Community and Vendors: Occasional

The hiring range for this position is $96,572.00 - $130,000.00 annually. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected].