Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
 
Education
Required – Bachelor’s degree in computer science, engineering, or other related areas.

Work Experience
Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.
Preferred – Background in software development or program management.

Preferred Experience

• Direct product delivery experience with:
  • Contact Center AI platforms or developer platforms
  • Cloud infrastructure or shared services
  • Model management, observability, or evaluation frameworks
  • Workflow orchestration or automation platforms
• Experience balancing:
  • Platform stability and reliability
  • Enterprise governance and security
  • Internal-team enablement and self-service
  • New feature delivery and innovation
• Healthcare experience strongly preferred:
  • Patient access and scheduling
  • Contact center technology
  • EHR integrations
  • Clinical or operational workflow platforms

Core Responsibilities

Platform Strategy & Roadmap

• Define and maintain the patient-facing AI platform roadmap and long-term vision
• Prioritize investments across platform capabilities, infrastructure, governance, and enablement
• Balance internal-team demand for new capabilities against stability, reliability, and security requirements

Product Definition & Lifecycle Ownership

• Own the Product Requirements Document (PRD) lifecycle for platform capabilities, including:
  • Model lifecycle management
  • Evaluation and observability infrastructure
  • Platform enablement tooling
  • Security and governance controls
  • Testing and quality assurance frameworks

Cross-Functional Platform Leadership

• Partner with engineering, architecture, security, analytics, and product teams to define requirements and priorities
• Align stakeholders on platform standards, adoption strategy, and release readiness
• Drive enterprise-wide platform decisions and trade-offs

Measurement & Operational Excellence

• Define success metrics across adoption, reliability, quality, cost, and operational performance
• Establish evaluation, monitoring, rollout, and rollback practices for platform changes
• Ensure platform investments are connected to measurable business and operational outcomes

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications and ability to interpret, analyze, and understand complex data sets.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Organizational skills and ability to pay attention to detail and transform vision into reality.
• Interpersonal skills and ability to influence stakeholders across multiple organizations without direct reporting lines.
• Strong problem-solving skills and ability to use a creative approach.
• Time management skills and ability to work under tight deadlines.
• Leadership skills and ability to lead change across all levels of the organization.

Job Duties

• Drives product prioritization and detailed product definition for digital and telemedicine products.
• Engages with customers through a variety of channels and serve as the voice of the customer.
• Defines and maintains a product roadmap with inputs from all stakeholders.
• Provides effective written and verbal updates on the product roadmap to senior leadership.
• Interfaces with operations and technology leaders to ensure digital products can scale.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. 

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.