Shift:

Sr Patient Access Associate - Labor & Delivery

Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role within our Labor & Delivery unit. This role supports patients and families during both joyful and difficult moments and requires a high level of professionalism, compassion, emotional awareness, and attention to detail. Team members interact directly with patients at bedside shortly after delivery and are responsible for handling sensitive legal and medical documentation with accuracy and confidentiality.

After completing registration training, team members will also complete notary training (provided and paid for by Nebraska Medicine) to support birth certificate and death certificate documentation processes. Responsibilities include gathering and verifying information for legal records, reviewing patient charts, completing detailed documentation, communicating required information to the state, and having sensitive conversations with patients and families following both births and infant loss. Candidates should be comfortable navigating emotionally complex situations while maintaining professionalism, empathy, and accuracy in a highly administrative healthcare environment.

Before You Apply

To be considered for this role, please review the following requirements carefully:

• Review the schedule and training requirements below to ensure they align with your availability. Additional part-time and full-time schedules may be available in separate postings on our careers site.

• Submit a resume that includes your complete work history and all customer service experience.

Schedule:

• Full-Time, 0.9 FTE, Non-Exempt, Benefits eligible
• Three 12-hour shifts per week
• This position follows a 6-week rotating schedule in Labor & Delivery (L&D).
• The rotation week is based on the employee’s start date and repeats every 6 weeks.
• The schedule includes both weekday and weekend shifts.

6-Week Rotation:

• Week 1: Monday & Friday, 7:00 AM–7:30 PM; Wednesday, 6:00 AM–6:30 PM
• Week 2: Monday & Friday, 7:00 AM–7:30 PM; Wednesday, 6:00 AM–6:30 PM
• Week 3: Monday & Friday, 7:00 AM–7:30 PM; Wednesday, 6:00 AM–6:30 PM
• Week 4: Wednesday, 6:00 AM–6:30 PM; Saturday & Sunday, 7:00 AM–7:30 PM
• Week 5: Monday & Friday, 7:00 AM–7:30 PM; Wednesday, 6:00 AM–6:30 PM
• Week 6: Monday & Thursday, 7:00 AM–7:30 PM; Wednesday, 6:00 AM–6:30 PM

The 6-week rotation repeats continuously.

Training Schedule: Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM

Location: Labor and Delivery at University Tower | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Patient Access Associate

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications: Sr Patient Access Associate

• Minimum of two years customer service experience required.

• High school education or equivalent required.

• Ability to work in a proactive self-directed manner required.

• Multi-tasking and problem solving abilities required.

• Strong written and verbal communication skills required.

• Strong communication and organizational skills with aptitude for detail-oriented work required.

• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.

• Ability to type 35 wpm with 95% accuracy rating required.

•Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later). Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications: Sr Patient Access Associate

• Experience in health care, collections, registration, or revenue cycle preferred.

• Associate's degree in business, healthcare or related field preferred.

• Experience in health care revenue cycle functions including insurance or registration preferred.

• Experience with Microsoft Office products, specifically Word and Excel preferred.

• Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

[email protected]