Position Overview

The Sr. Operations Manager assists the director of the division with creating culture of success and accountability, managing various production activities as well as supports delivery of business results by driving performance against objectives or implementing overall functional strategy. This role could include one or more of the following responsibility structures:

• Directly lead a divisional operations team
• Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process
• Indirectly support other ops areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Responsible for strategic direction, execution, coordination, and success of their direct areas.  Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department.
• Responsible to provide senior-level support to areas of indirect responsibility.  Support Direct line leaders’ plans and expectations, by providing decision making, coaching when necessary, technical support, and labor support.
• Manages the activities of first‐level managers and/or supervisors.  Mentor and develop Supervisors and Production leads to build bench strength and future managers.
• Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas.. 
• Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency.
• Work with Director of division on developing strategic vision and execution for the entire divisional operations team.
• Communicate with Director of division regarding employee issues, process issues, and other items that impact our success or offer opportunities.
• Create a staffing plan for all areas, update as forecasts change, work with supervisors/managers to review and track open positions in their areas, be part of the interview process, understand training plans and need throughout the facility. Build “A” level teams.
• Communicate with team regarding product changes, quality, OTD, customer complaints, and general items. 
• Perform other duties as requested and / or as needed to fulfill the purpose of the position.

Competencies (Knowledge and Skills needed for this position.)

• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to fulfillment operations.
• Effective oral and written communication skills and group presentation skills.
• Ability to adapt to/work with a diverse workforce.
• Ability to work independently and as part of a team.
• High level of software proficiency including Excel, Word, and PowerPoint.
• Ability to identify opportunities for process improvements.
• Demonstrated organizational and administrative skills.  Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to Lead, Manage, and hold team members accountable

Desired Qualifications

Required Education:

• Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge.

Experience:

• 8+ years of progressive operations leadership experience, preferrably within a fast-paced distribution or warehouse environment
• 5+ years of hands-on inventory management expertise, with a strong track record of optimizing stock accuracy and reducing shrink strongly preferred
• Experience in reverse logistics, including returns processing, refurbishment, and disposition strategies, highly preferred
• Proficiency with Microsoft Dynamics 365 Warehouse Management System (D365 WMS) or similar ERP/WMS platforms strongly preferred
• Ideal candidates will have extensive background in both domestic (U.S.) and global supply chain operations, including transportation, vendor management, and compliance
• Familiarity with ISO standards/FDA regulations preferred
• Familiarity with Lean manufacturing methodology preferred
• 2-3 years of experience working in a regulated environment (e.g. ISO 9001, ISO 13485, FDA QSR) preferred

Travel: Approximately up to 25% Domestic / International; at times may be more depending on projects.

Other Information

Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads

Indirect reports: n/a

Location: Our facility will be relocating from Bloomington, MN to Shakopee, MN by October 2025. The position will be onsite at our Shakopee, MN site starting in October.

Working Environment:

Manufacturing / Warehouse / Office enviornment.

Physical Demands:

Must be able to stand or sit for long periods of time.

Must be able to move orders and carts of orders from area to area including ability to lift 25 lbs.

Position Type and Expected Hours of Work:

Mon – Fri, first shift hours, with some needs to work additional hours during the week and on Saturdays.

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.

Pay Transparency Notice: 

Depending on your work location, the target annual salary for this position can range from $117,000.00 - $127,000.00/yr.  In addition, you may be eligible for a discretionary bonus.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.