Sobre esta vaga de Sr. Manager, Mission Engineering & Operations na Axon

Axon · Presencial · Nashville, Tennessee, United States

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You will lead a team of Mission Engineers who serve as Axon’s embedded builders and operational partners inside strategic public safety agencies. Mission Engineers work face-to-face with the people doing the work, diagnose how the agency operates, and build the workflows, automations, integrations, and AI-enabled solutions that measurably improve it.

As Senior Manager, you will create the environment in which that work succeeds. You will coach experienced individual contributors, set a clear bar for technical delivery and agency partnership, and help the team turn ambiguous field problems into secure, maintainable solutions that reach production and earn sustained adoption. You will stay close enough to the portfolio to recognize patterns, anticipate risk, and connect what the team learns in the field back to Product, Engineering, and the broader organization.

Success is reflected in agencies becoming more capable, Mission Engineers growing into trusted transformation leaders, and strong field solutions becoming reusable patterns that benefit customers beyond a single engagement. Axon’s mission is to Protect Life, and this team is one of the most direct ways we advance that mission alongside the agencies we serve.

What You’ll Do

Location: Southeast US Regionally based with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Mission Engineering
Direct Reports: Individual Contributors

Lead, Coach, and Develop Mission Engineers

Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders

Set the Bar for Agency Outcomes

Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution
Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed
Guide the team from discovery through production use, iteration, handoff, and sustained adoption
Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design
Reinforce that success means the agency is more capable—not that one individual has become indispensable

Own a Strategic Mission Engineering Portfolio

Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs
Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment
Use operating reviews and portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuse
Step into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership
Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook

Advance Technical and AI-Enabled Delivery

Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions and challenge weak reasoning
Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified
Establish expectations for validation, observability, fallback paths, maintainability, documentation, and responsible use of sensitive data
Ensure solutions uphold CJIS requirements, evidence integrity, privacy, approved-tooling standards, and other applicable security controls
Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes

Turn Field Learning Into Organizational Leverage

Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks
Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities
Create strong feedback loops with Product and Engineering around recurring workflow friction, unmet operational needs, and product opportunities
Partner with Mission Operators, Customer Success, Deployment, Professional Services, Support, Sales, Product, Engineering, and Enablement so agencies experience coordinated execution
Share portfolio insights with senior leaders to influence investment, prioritization, staffing, and the evolution of the Mission Engineering operating model

Lead Executive and Agency Engagement

Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership
Serve as a senior partner during agency-impacting incidents, high-visibility deployments, and moments that require clear trade-offs or executive alignment
Translate complex technical and operational issues into decisions that are clear to both technical teams and executive audiences
Coach Mission Engineers to challenge requests constructively, communicate candidly, and leave stakeholders with a practical path forward

What You Bring

Required

10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments
5+ years leading and developing senior technical individual contributors in customer-facing organizations
Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments
Experience leading distributed or field-based teams across multiple customers, regions, or engagement models
A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio
Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies
Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders
Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution
A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance
Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria
Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information

Preferred

Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment
Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems
Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions
Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks
Familiarity with technical talent development, competency frameworks, or academy-style enablement programs

Additional Information

We recognize that leaders may arrive through different paths. If you have developed technically curious customer-facing teams, helped people turn ambiguous operational problems into working solutions, and care deeply about measurable customer impact, we encourage you to apply.

Benefits that Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].

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