Job Summary

Job Description

Role Overview

The Employee Relations (ER) Manager will be responsible for strengthening Medline’s International employee relations framework and practice by proactively addressing workplace issues, coaching managers & employees, ensuring legal compliance, and promoting a culture of openness and fairness.

This role will work in close collaboration with HR Business Partners (HRBPs) across all International markets to ensure consistent, timely, and effective handling of people matters and to enable managers to build high-performing, compliant, and engaged teams.

The role will also be accountable for managing investigations into cases raised via EthicsPoint (Medline´s case management system for concerns raised by employees). 

Key Responsibilities

Employee Relations & Compliance Management

Act as an advisor to local HR teams on employee relations matters and partner with HRBPs for holistic case handling. Conduct fair, thorough, and unbiased investigations into workplace concerns, escalated via EthicsPoint or through other channels, domestic enquiry, grievances, misconduct, or policy violations, in accordance with Medline policy and with adherence to principles of natural justice. Maintain detailed case documentation, track trends, and share monthly insights with internal stakeholders. Partner with Legal on cases involving significant risk and ensure preventive risk mitigation. Liaisons with corporate ER and legal team for reporting and global process alignment Support statutory and internal audits related to employee relations, disciplinary actions, and compliance processes. Monitor adherence to HR policies and escalate deviations; recommend policy upgrades as needed. Manages the templates for formal communications that are outcomes of investigations and provides coaching & guidance for local HR to complete them appropriately, in line with local requirements   Provide guidance on the consistent application of disciplinary actions, PIPs, coaching plans, and corrective processes.

Manager & HRBP Enablement, Culture & Process Strengthening

Upskill HRBPs and investigators around the management of the International investigation processes to ensure consistency and fairness in process Work closely with HRBPs to coach managers on handling performance issues, conflict resolution, conduct concerns, and difficult conversations. Build preventive ER capability through manager training, employee awareness sessions, playbooks, checklists, and communication resources. Strengthen team-level trust, psychological safety, and communication by identifying patterns and early-warning indicators. Collaborate with L&D to embed ER best practices into manager development programs, including the facilitation of upskilling sessions for HR. Support HRBPs by reviewing performance documentation, PIP design, and ensuring process robustness. Partner with the international HR leadership team to identify, analyse and action plan recurring issues across our markets as an input to our employee relations agenda Ensure transparent, consistent, and timely communication with all stakeholders on ER matters.

Required Qualifications & Experience

• 15 years of experience in Employee Relations roles, with demonstrated capability to operate in multinational organizations
• Experience operating in multiple countries in the context of a global capability center (as a center of expertise that provides corporate guidance and coaching across markets)
• Strong communication skills, with ability to engage at senior leadership level with credibility and impact
• Track record in strong cross functional collaboration, including with Legal and Compliance stakeholders.  Coaching, influencing, documentation and follow-up must be strengths.
• Hands-on experience in managing investigations and drafting formal legal notices and letters.

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.