Position Description

• Act as the primary Jakarta contact for central/regional TechOps teams;
• Perform hands-on checks for servers, network equipment, cabling, power, racks and other local infrastructure;
• Supporting/supervise IT project – local regulatory (IDX, OJK, others) and Regional IT project; and
• Maintain appropriate cybersecurity and technology risk controls.

Key Area of Responsibilities

IT Operations & Service Delivery

• Manage day-to-day IT operations for the Indonesia office.
• Ensure availability and reliability of critical IT services.
• Coordinate daily/morning system and infrastructure health checks.
• Manage incidents, problems, service requests and operational escalations.

Trading & Business Application Support

• Provide operational support for Indonesia trading and securities-processing applications.
• Monitor availability of local business-critical applications.
• Troubleshoot production application issues.
• Coordinate incidents with application owners, TechOps and vendors.

Infrastructure, Network & Data Centre Support – Manage and support local technology infrastructure including:

• Physical and virtual servers; networks, switches and routers;
• WAN/MAN connectivity;, exchange connectivity; and communication lines; and
• data-center infrastructure;

Cybersecurity Operations

• Support implementation of CLSA security policies and operational controls in Indonesia.
• Monitor security vulnerabilities affecting local systems.
• Support Vulnerability Assessment and Penetration Testing activities.

IT Governance, Risk & Compliance Support

• Assist the Senior IT Manager in maintaining compliance with CLSA policies and Indonesian regulatory requirements.
• Maintain local IT procedures and control documentation.
• Collect evidence for internal/external IT audits.
• Support IDX/OJK-related technology assessments.
• Maintain accurate hardware and software inventories.

Project Implementation

• Support or manage projects assigned by the Senior IT Manager, including:
• Infrastructure refreshes; server/network upgrades;
• Regulatory technology changes; and
• Regional/global CLSA technology initiatives.

Requirements

• At least Bachelor's Degree or above in Information Technology or related discipline.
• Minimum 7 years of experience in Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable.
• A strong end user focus and can-do attitude.
• Great communication and strong interpersonal skills
• The flexibility to deal with conflicting and ever-changing priorities.
• Proven ability to work under pressure.
• Experience in providing face to face and remote Support for internal/external applications.
• Good command of written and spoken English due to need to liaise with various stakeholders.
• Analytically minded, logical problem solver who is able to think outside the square.
• Able to work autonomously as well as part of a small team.
• Open to be on Standby after office hours for Datacenter issues.

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