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Job Purpose

The Senior Human Resources (HR) Assessment and Survey Consultant serves as an internal technical and research-based consultant to Jackson's Human Resources department and enterprise leadership. This role supports Human Resources and the business in three main areas: Selection & Assessment, Associate Surveys, and Data Analytics. The Senior HR Assessment and Survey Consultant leads Jackson's assessment efforts, serving as the subject matter expert for reviewing, developing, validating and evaluating assessment needs and solutions for HR and the enterprise. The Consultant designs, administers and serves up insights on survey research which drives a culture that promotes the development and retention of Jackson's associates. The individual will sit on the Human Resources Workforce Analytics team and promote, develop and implement Jackson's human resources analytical capabilities.

Essential Responsibilities

Manages Jackson’s assessment processes. This includes overseeing the purchase and/or development of assessments, managing the corporate assessment budget, conducting job analyses, validation and/or transportability studies, and documenting the assessment process. Consults with hiring managers to develop customized assessment processes, including a combination of off-the-shelf and internally developed assessments (e.g., work samples), technical assessments and interview guides. Consults with and educates their talent acquisition partners on the implementation and evaluation of assessment systems, including the management of assessment platforms and Jackson’s assessment scoring database, resolving candidate issues, and developing training materials. Manages the interview guide process, including educating managers on the value and use of structured interviews, the management of Jackson’s interview question database, and the development and implementation of behavioral and technical interview guides for all Jackson positions. Monitors and evaluates the ongoing effectiveness of assessment and interview systems and processes, including their validity, utility, potential adverse impact and usage. Consults with leadership to adjust assessment processes to meet changing business needs. Provides internal thought leadership on the practical, technical, and/or legal implications of various assessment-related decisions. Surveys:Develops and delivers all aspects of Jackson’s associate listening strategy. This includes overseeing the purchase and/or development of survey platforms, budget planning and tracking, and working with internal stakeholders to ensure the survey strategy, content, administration, analysis, reporting, and action planning meet the business’ needs. Works closely with our HR business partners and leaders across Jackson to leverage survey data for a variety of uses (e.g., action planning, analytics, decision-making).Conducts on-going survey research to evaluate Jackson’s human capital across the entire employee lifecycle. Consults with the business to conduct ad-hoc surveys which provide insight into current trends, events, employee perceptions and behaviors. Works with the HR Workforce Analytics team to identify and align strategies which support critical processes that drive a strong and attractive culture and associate experience. Data Analytics:Ensures robust people analytics and management data are used to gain insights for decision-making, workforce planning and shaping the talent strategy. Establishes statistically valid employee metrics, analyzes and interprets data, provides recommendations, prepares reports for senior leaders, and participates in the development of action plans. Collaborates with the HR Workforce Analytics team to develop predictive models to determine drivers of critical business outcomes and recommend organizational changes to maximize the impact of these drivers. Collaborates with the HR Workforce Analytics team to explore methods of incorporating new technical and/or statistical techniques into the Human Resources organization (e.g., NLP, machine learning, etc.).Develops dashboards to visually represent the results of on-going selection and survey projects.

Other Duties

• Manages external vendor relationships (e.g. assessment, engagement, survey vendors, etc.).
• Supervises the Graduate Intern(s).
• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Ability to consult with individuals across all levels of the organization, including senior leadership.
• Strong knowledge of statistics (i.e., multiple regression, factor analysis, structural equation modeling, longitudinal analyses) and related software programs (e.g., R, Python, Power BI and Tableau).
• Strong knowledge of Industrial/Organizational psychology theory, methods and techniques, including a deep understanding of employee selection and related legal and professional guidelines.
• Strong project management skills; ability to successfully manage multiple projects with aggressive deadlines.
• Experience with Agile preferred.
• Knowledge of Human Resources theory, regulations, and practices.
• Strong interpersonal, verbal, and written communication skills.
• Ability to influence others through effective presentation of concepts and action plans.

Qualifications

• Master's Degree in Industrial/Organizational Psychology or related field required.
• Ph.D. preferred.
• 5+ years of relevant experience required.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.