At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.
Who we are:
We are technologists
We are customer engagement enthusiasts
We are listeners and researchers
We are doers, thinkers and problem solvers
We are collaborative and cooperative
We are accountable to one another - and for one another
What we look for:
People who are smart, honest and genuine
People who take pride in their work
People willing to do what it takes and think outside the box
People who are life-long learners and help others learn along the way
People who laugh and don't take themselves too seriously
People who do right by others
People who appreciate the abilities and differences of others
People who want to participate in building a positive work culture
What we offer:
Collaborative environment without politics, micro-management or burdensome tools and processes
Remote or hybrid, flexible work environment with social events
Empowerment to make your mark
Growth defined by experiences, not tenure or rank
Invest in Your Nest benefit to upgrade home office
Wellness benefit for gym membership or exercise equipment
Learning allowance for classes, training or personal pursuit
Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours
Monthly cell phone / internet allowance
Excellent medical, vision and dental benefits plus 401k with company match
Education, certifications and training
Casual dress
Responsibilities:
Develop and maintain client relationships, building trust and gaining knowledge of ongoing needs and challenges within client organizations
Provide leadership for project teams, providing unparalleled satisfaction and results driven outcomes for our clients
Create and manage project timelines to ensure on-time and on-budget delivery
Lead requirements gathering, estimate development and deliverable completion specific to project requirements
Lead and participate in design and architecture sessions with clients, identifying areas to drive transformation and innovation at medium/large client organizations
Install, configure, deploy, customize and test Root16 solutions for assigned clients
Train and educate clients on our process and deliverables, helping to drive adoption and overall client success
Stay current on industry technology trends through self-study and training, sharing knowledge gains internally and externally via internal sessions, blog posts, and social media
Requirements:
Minimum 3+ years’ experience leading and/or working in software implementation projects
Experience with Microsoft technologies in a professional services environment
At least 2 years of experience leading project teams, either formally or informally with budget management responsibilities
Agile methodology experience for software implementations
Background in one or more of the following Microsoft solutions: Dynamics 365 Sales, Marketing/Customer Insights Journeys, Customer Service, Portals, Power Platform or other CRM applications
Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform tech stack
Occasional travel required, less than 20%
