We are hiring a Senior BAW Software Engineer on the Sales and Marketing Systems team at BCBST!

In this role, you will help lead the design, development, implementation, and ongoing support of a new platform that will replace a critical legacy solution supporting an insurance line of business. As a senior technical contributor, you will partner closely with an external implementation partner, architects, business stakeholders, and cross-functional delivery teams to build scalable enterprise workflow and decision-management solutions that support a significant portion of our membership. You will play a key role in establishing development standards, influencing solution architecture, mentoring team members, and helping the organization build long-term expertise in IBM workflow technologies as the team expands beyond its traditional Microsoft-based technology stack.

To be successful in this role, in addition to the core job requirements, you'll bring extensive hands-on experience developing and supporting enterprise workflow and business-rule solutions using IBM BAW/BPM and IBM ODM. You will be a strong candidate for this role if you have experience designing and implementing complex workflow components including processes, human services, coaches, dashboards, toolkits, reusable frameworks, and workflow orchestration capabilities; integrating enterprise applications through REST APIs, SOAP services, JMS/MQ messaging, and database technologies; and leading platform upgrades, migrations, and modernization initiatives. Strong experience with Java/J2EE, JavaScript, SQL, enterprise databases, production support, troubleshooting, performance optimization, and root cause analysis is highly valued. The ideal candidate will also bring experience with requirements gathering, technical estimation, architecture reviews, code reviews, mentoring developers, and providing technical leadership within Agile/Scrum delivery environments.

Strong candidates will have:

• IBM BAW/BPM: 5+ years of hands-on experience designing, developing, enhancing, and supporting enterprise workflow solutions using IBM BPM 8.x and/or IBM BAW 20.x, 21.x, or 24.x.
• IBM ODM: 3+ years of hands-on IBM Operational Decision Manager experience, including developing and integrating business-rule and decision-management solutions with enterprise workflows.
• Workflow solution components: Extensive experience developing Business Process Definitions and Processes, Human Services, Client-Side Human Services, Coaches, Coach Views, dashboards, UCAs, Business Objects, toolkits, reusable components, and exception-handling frameworks.
• Enterprise integrations: Strong experience integrating IBM BAW and ODM solutions with internal and external systems through REST APIs, SOAP web services, JMS/MQ messaging, databases, and stored procedures.
• Supporting technologies: Proficiency with Java/J2EE, JavaScript, SQL, and enterprise database platforms, including SQL Server and DB2.  Data modeling experience is also highly valued.
• Modernization and operational support: Experience leading IBM BAW upgrades and migrations, supporting deployments across Development, QA, UAT, and Production, and performing troubleshooting, performance tuning, optimization, and root cause analysis.
• Technical leadership and delivery: Experience with formal requirements gathering including BABOK good practices, architecture reviews, solution design, and technical estimation while establishing coding standards, conducting code reviews, mentoring developers, and collaborating with business, architecture, QA, and infrastructure teams in an Agile/Scrum environment.

Note:

• This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office.
• The expected work schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.
• Periodic on-call support responsibilities will be required once the platform is operational.
• Sponsorship is not available for this position.

Job Responsibilities

• Formulates and defines system scope and objectives through research and fact-finding to design, develop, modify, or integrate complex information systems.
• Devises or modifies application systems and procedures to optimize functional requirements including capacity, operating time, response time, and form of desired results.
• Designs, codes, tests, debugs, and documents programs, subroutines, and scripts.
• Develops and implements program/system test plans. Devises data verification methods and standard system procedures.
• Responds to system failures and performance events by taking appropriate measures to reduce system downtime and eliminate recurrence of problems.
• May conduct research on software and hardware products to justify recommendations and support management in budgeting and purchasing efforts.
• Acts as expert technical resource to development staff in all phases of the development and implementation process.

Job Qualifications

Education

• Bachelors Degree in Computer Science or equivalent work experience required. Equivalent years of experience are determined as one year of technical experience for every year of college requested.

Experience

• 1 year - Experience with information technology concepts, application development methodology, terminology, and standards required
• 5 years - Systems and programming experience required
• 1 year - Expert working knowledge of at least one programming language in use at BCBST.

Skills\Certifications

• Proven skill with information technology in use at BCBST is required
• Proven analysis, design, and coding skills, and demonstrated success in leading large and complex projects
• Top level technical experience in one or more specialized areas of applications systems analysis and programming
• Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
• Be organized, reliable, and able to manage multiple tasks with exceptional work ethic.
• Leadership skills
• Must be able to communicate effectively with both technical and non-technical co-workers

Number of Openings Available

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.