About Groma

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone – from institutional investors to the residents in our buildings – to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We are seeking highly-motivated and organized co-ops to join our maintenance operations team. The Maintenance Operations Co-op role acts as a primary point of contact for all maintenance-related tasks across Groma's residential real estate portfolio. This position requires exceptional communication, problem-solving, and organizational skills, and works across teams with our field technicians, third-party vendors, and residents. Responsibilities include, but are not limited to:

• Maintenance Coordination
• Field all inbound maintenance requests from residents via phone, email, and our resident portal
• Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed
• Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution
• Maintain accurate records of all work orders, including billing and completion details
• Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs
• Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand
• Assist with the move-in and move-out process, performing maintenance-focused walkthroughs

• General Property Operations
  • Participate in property operations meetings and projects
  • Assist with the onboarding of new triple-decker acquisitions to the portfolio
  • Help with the implementation of maintenance-specific policies and procedures

Experience 

• 1+ years of experience in customer service, administration, hospitality positions (experience in the real estate, construction, or property management industries is a plus)
• Strong computer skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills, must be very comfortable talking on the phone
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

Work Schedule

Most individuals looking for a new place to live or requesting help with their residences tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage. 

We’ve included a sample schedule below, but more specific details will be provided during the interview process.

Compensation

This is a 40 hour per week position and is paid at a rate of $20 per hour. 

Job Benefits

• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy, 4 company holidays within co-op cycle
• In-office gym and roofdeck
• Comprehensive catering, snack, and beverage program

About Our Culture

At Groma, we’re looking to build something big and are on a very fast growth trajectory. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.

We are focused on maintaining our dynamic in-office culture at Groma’s headquarters in downtown Boston. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.