One of the largest low-cost airlines in Europe, operating domestic and international flights in more than 34 countries.

Key Responsibilities:

Booking management (altering, cancelling, or creating new reservations) ;

Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;  

Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations);  

Give real-time, accurate information that empowers the customer to make decisions;  

Go beyond the customer's service expectations so they will remember and share their great experience;

Listen to the customer's unique situation and acknowledge their needs.

Requirements

Fluent Spanish (C1) and at least B2 English (spoken and written)

Minimum 6 months of Customer Service experience (B2C, tourism, travel, or baggage services preferred)

Strong communication skills, empathy, and sound decision-making ability

Customer-oriented, flexible, and comfortable handling sensitive situations

Ability to complete and pass all mandatory training certifications

Benefits

• Private Health Insurance from day one
• Welcome Bonus of 1000€
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Investment in training (ongoing training) and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking …

Working Hours On-site:

Rotative