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Overview

Solutions Engineers collaborate with internal teams crafting and implementing enterprise-level solutions for TransPerfect´s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main technical point of contact, working closely with Solutions Architects and Developers on the technical aspects of implementation.

Responsibilities

• Work in conjunction with the Solutions Architects team to gather and analyze configuration requirements from clients

• Draft project plans containing the implementation details and timelines, including risk analysis

• Ensure the deadlines for implementation are met

• Coordinate the installation, set-up and upgrade of GlobalLink connectors with internal teams and client system integrators

• Coordinate and verify the configuration tasks in GlobalLink tools based on client requirements

• Act as the primary technical point of contact and point of technical escalation for both internal teams and external clients

• Assist the support team with any client configuration issues

• Be involved in the lifecycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure

• Assist clients with the coordination of GlobalLink connectors upgrades

• Become the spokesperson of the team for one or more of the GlobalLink products if desired

• Deploy, troubleshoot and upgrade the GlobalLink suite of products

• Create custom reports for clients in MySQL

• Mentor new team members as needed

• Prepare trainings and procedures to contribute to the continuous improvement of the team's work

• Provide trainings as needed to clients

• Contribute to internal projects

• Complete all other tasks that are deemed appropriate for this role and assigned by the supervisor

Required skills

• Business level written and verbal Japanese and English communication skills

• Strong interpersonal skills

• Effective time management skills

• Excellent problem solving and analytical skills

• Collaborative attitude

• Project management skills

• Good documentation skills

• Understanding of Scripting and Regular Expressions

• Basic knowledge of Unix

• Knowledge of SQL and API/Postman

Required experience and qualifications

• Minimum Bachelor’s degree or its equivalent

• Minimum of 1-2 years of experience in a client-facing role

• Project management and client solution implementation experience

• Experience troubleshooting technical issues and reading logs

• Experience working with web technologies (web servers, application servers, Tomcat, etc.)

• Experience with Linux

• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)

Desired skills and experience

• Willingness to travel to client workshops or meetings

• Experience working in a multicultural environment

• Ability to work with remote teams using online messaging

• Celebrate diversity and embrace new ideas and differing perspectives

• Be financially responsible and make sound financial decisions

• Knowledge of CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

• Experience with Corrective and Preventive Action processes

Compensation & Benefits

• Annual salary (negotiable based on skills and experience)

• Full social insurance coverage

• Transportation allowance (up to JPY 30,000 per month)

Working Hours & Holidays

• Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break

• 2 days off per week (weekends and public holidays)

• Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave

Employment Type

• 1-year fixed-term contract (including a 6-month probation period), with the possibility of extension based on business needs and performance.

• During the contract period, salary, social insurance, and paid leave are equivalent to those of permanent employees

Others

• Non-smoking office

• Office location: Nishi-Shinjuku, Tokyo, Japan

• Hybrid work is available (2 days in the office). Remote work may be considered for candidates who live far from our Tokyo or Osaka offices.

• Annual health check-up (once per year)

• Free drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room (Tokyo only)

• Fresh fruit provided twice a month (Tokyo only)

• Annual volunteer hiking event, as well as seasonal employee engagement events