Summary

You are the advocate for the customer within Konica Minolta Sensing Americas. As a Solutions Engineer I, your primary responsibility is to develop applications for world-leading consumer electronics manufacturers using Konica Minolta and Radiant technology. To accomplish this goal, you will interact directly with potential and existing customers in person, over email, and over the phone to understand their measurement needs, and propose solutions consisting of existing technology, or help to understand requirements for new development and work with the sales team to quote.

You will build a strong understanding of KMSA’s technology as it relates to customer needs, and of the industries and applications we sell into. You will work closely with senior Solutions Engineers and other internal subject matter experts, taking on increasing ownership of proposals, demonstrations, and proof-of-concept testing as your expertise grows. To be successful in this role you should be constantly engaging internal team subject matter experts and constantly striving to understand our customers’ needs and how our products meet those needs. The company will depend on you to help make sure we follow through on our commitments to our customers.

Level Distinction

Solutions Engineer I is an entry-level position that works under the guidance of senior Solutions Engineers and takes on increasing ownership of proposals, demonstrations, and proof-of-concept testing as experience grows. Higher levels operate with greater independence and lead more complex customer engagements end to end.

Requirements

Essential Duties & Responsibilities

Customer & Technical Engagement

•         Interact directly with potential and existing customers to understand their measurement needs and application challenges

•         Respond to sales team and customer inquiries via phone and email in a timely manner

•         Provide pre-sales technical assistance and product education

•         Identify technical and delivery risks early and keep customers and internal stakeholders informed of status

•         Develop long-term relationships with customers through managing and interpreting their requirements

•         Provide technical management of product demonstrations and customer visits

Technical Proposals & Quoting

•         Manage the technical proposal process, ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed

•         Propose solutions consisting of existing KMSA technology, or help define requirements for new development, and work with the sales team to quote

•         Work with team members to estimate Engineering resources required to deliver solutions and create proposals for Sales and customers (including System Requirements and Specification (SRS) documents), confirming feasibility and realistic delivery commitments before quoting

Proof of Concept & Testing

•         Manage proof-of-concept testing, including:

o   Designing experiments and writing test procedures

o   Executing experiments and/or supervising resources

o   Providing timely, concise, and relevant reports on the completion of testing, with conclusions supported by test data

•         Support troubleshooting and validation of customer applications

Programming & API Support

•         Provide programming and API support to customers and internal teams where applicable – Python, .NET, and Objective-C experience a plus; AI-forward software engineering approach expected and Claude Code highly recommended

Cross-Functional Collaboration & Handoff

•         Transfer pre-sales solution understanding to the Engineering group and follow it through development and production to assure specifications are met, with clear owners, requirements, and outstanding actions at each handoff

•         Key account support: strategize with the Solutions Team and Sales on the best way to gain additional opportunities and move programs from the pre-sales phase to mass production

•         Communicate customer requirements and application insights to Engineering and Product Management

Technical Expertise & Growth

•         Build working knowledge of KMSA products and industry standards, progressing toward expert-level

•         Continuously build expertise in customer applications, measurement solutions, and the industries and technologies Radiant sells into

•         Seek guidance from senior Solutions Engineers, escalate issues early, and take increasing ownership of projects as experience grows

•         Document solutions and lessons learned from testing and troubleshooting to share knowledge across the team and reduce repeat issues

•         Apply AI tools to accelerate test development, data analysis, reporting, and documentation, using company-approved tools and protecting customer-confidential information

Secondary Responsibilities:

·       Providing roadmap feedback on requests from sales/customer to Product Management

·       Ability to read and interpret technical documentation (product specifications, datasheets, etc.)

·       Speaking about our products, applications, and solutions at marketing events

·       Training sales teams/customers/peers

·       Enthusiastically pursue meeting and exceeding customer requirements

·       Post-sales/production support as needed

·       Attending sales forecast and strategy meetings

·       Project management

·       Quality-related activities

·       Testing current hardware/software

·       Determine best practices for customer solutions

·       Work with international team to align on best approach to meet customers’ needs

Desired Skills & Experience

•         B.S. or higher in a STEM field

•         2+ years of engineering or related experience preferred

•         Strong ability to interface equally well with customers, sales staff, product development engineers, as well as production managers and technicians, in a team-oriented environment

•         Experience supporting customer-facing technical engagements is a plus

•         Proven problem-solving and troubleshooting skills

•         Ability to manage multiple priorities and meet deadlines in a fast-paced environment

•         Software/scripting skills are a plus (Python, .NET, Objective-C); AI-forward software engineering approach and Claude Code highly recommended

•         Demonstrated fluency using AI tools in day-to-day work (e.g., research, analysis, test scripts, documentation, proposals), with the judgment to verify AI-generated output before it reaches customers

•         Exceptional verbal and written communication skills

•         Travel: Approx. 30%, domestic and international

This job description shows the general scope of responsibilities for the position.  Additional responsibilities can be added or deleted on an on-going basis.  A job description does not constitute an employment contract.

BASE PAY RANGE:
$95,000 - $110,000 DOS/E

This position is eligible for experience specific compensation ranges based on candidate experience; compensation will be aligned and determined based on these criteria. Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.  

KMSA is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Sensing Americas does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, recruiters, or other third-party agencies. We are not engaging agency support for this position, and we respectfully request that agencies do not contact our team regarding this opening. Any unsolicited resumes or candidate information submitted without a signed agreement in place will be considered the property of Konica Minolta Sensing Americas, and no fees will be paid in the event a candidate is hired.

About Konica Minolta Sensing Americas

Konica Minolta Sensing Americas, Inc. works with leading brands, manufacturers, and research organizations to provide advanced measurement solutions that support product quality, consistency, innovation, and performance. With decades of expertise in color, light, display, and appearance measurement, KMSA serves a wide range of industries, including automotive, aerospace, electronics, lighting, consumer products, and manufacturing.

KMSA offers a broad portfolio of precision instruments and software solutions designed to help customers evaluate color, brightness, light, display performance, and visual quality. Our technologies enable organizations to improve quality control, strengthen manufacturing processes, reduce variation, and deliver products that meet demanding performance and appearance standards.

Benefits

• Health Care Plan (Medical, Prescription Drug, Dental & Vision)

• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Retirement Plan (401(k) with Company Match)
• Life Insurance and AD&D Insurance
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP) and Mental Health Support
• Family and Medical Leave Support
• Supplemental Health Benefits, including Accident, Critical Illness and Hospital Care Insurance
• Wellness Resources, including Garner Health, Health Advocate, Hinge Health, Tria Health and HUSK Marketplace
• Commuter Benefits
• Legal Insurance, Identity Theft Protection and Pet Insurance
• Employee Discounts and Purchase Programs