Job Description:

Shape the Future of Customer Experience

Are you the person who can walk into a room, uncover a client's biggest business challenges, connect the dots across technology, people, and process, and design a vision that drives real transformation?

We're looking for a Solutions Architect to partner with some of the world's most recognized brands and help them unlock the full power of the Adobe ecosystem. In this highly visible role, you'll lead discovery workshops, build strategic roadmaps, develop compelling business cases, and design innovative solutions that accelerate digital transformation.

This is not a hands-on implementation role. It's an opportunity to become a trusted advisor, strategic consultant, and solution visionary who helps clients connect technology investments to measurable business outcomes.

What You'll Do

Lead Discovery & Shape Strategy

• Facilitate executive and stakeholder discovery workshops
• Assess technology maturity, organizational challenges, and capability gaps
• Identify opportunities across content supply chain, customer data, personalization, and journey orchestration
• Translate technical findings into clear business value and actionable recommendations

Design Future-State Solutions

• Develop strategic roadmaps that maximize value realization and support business objectives
• Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems
• Create compelling presentations, architectural diagrams, integration concepts, and business cases
• Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration

Partner with Sales & Client Teams

• Collaborate with Adobe sellers, account leaders, and technical SMEs
• Support business development efforts through solution positioning and technical storytelling
• Help identify Adobe licensing and growth opportunities
• Build client confidence through strategic consultation and thought leadership

Drive Innovation

• Stay at the forefront of Adobe technologies, AI capabilities, and digital experience trends
• Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI
• Create reusable frameworks, business case models, and discovery approaches that scale across engagements

What Success Looks Like

You thrive when you're:

• Solving complex business challenges
• Influencing executive stakeholders
• Connecting business strategy with technology solutions
• Building roadmaps that clients can actually execute
• Turning technical concepts into compelling business narratives

What We're Looking For

Experience

• Experience in solution architecture, technical consulting, pre-sales, or enterprise transformation leadership
• Proven background leading discovery workshops and executive stakeholder conversations
• Experience building business cases, ROI models, and transformation roadmaps
• Deep understanding of customer data, marketing technology, analytics, workflow management, or digital experience platforms
• Experience partnering closely with sales organizations and account teams

Adobe & MarTech Expertise

Experience with multiple Adobe solutions and adjacent technologies, including:

• Adobe Experience Platform (AEP)
• Adobe Journey Optimizer (AJO)
• Customer Journey Analytics (CJA)
• Adobe Experience Manager Assets (AEM Assets)
• Workfront
• GenStudio
• Customer data, identity, personalization, and analytics platforms

Traits That Stand Out

• Strategic thinker
• Exceptional communicator
• Executive presence
• Collaborative leader
• Business-first mindset
• Naturally curious about emerging technology and AI

Why Merkle & dentsu?

At Merkle, you'll work alongside industry-leading practitioners helping enterprise organizations solve their most complex customer experience, data, content, and marketing challenges. You'll have the opportunity to influence digital transformation programs, shape multimillion-dollar initiatives, and drive meaningful business outcomes for global brands.

If you enjoy solving business problems, influencing strategy, and helping organizations transform the way they connect with customers, we'd love to talk with you.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $113,000 - $175,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skils, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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