At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable, and high-performing digital workflow solution. In this role, you will partner with business and technology leaders to define platform strategy, align solutions with enterprise objectives, and drive innovation through modern ServiceNow capabilities. You will serve as a trusted advisor and technical authority, helping deliver measurable business value while enabling long-term platform sustainability.

Key Accountabilities

• Lead the architecture and design of complex ServiceNow solutions across multiple products, business units, and integrations.
• Establish and evolve platform governance frameworks, architectural standards, and best practices to ensure consistency, quality, and scalability.
• Partner with business and technology stakeholders to translate strategic objectives into secure, scalable ServiceNow solutions.
• Define enterprise integration and data strategies, including system interoperability, data governance, configuration management database (CMDB) practices, and service mapping.
• Provide architectural oversight across ServiceNow initiatives to ensure compliance with security, regulatory, and performance standards.
• Drive platform optimization, innovation, and adoption of new ServiceNow capabilities that enhance efficiency and business outcomes.
• Mentor architects, developers, and platform administrators while promoting engineering excellence and knowledge sharing.
• Enable execution of the ServiceNow platform roadmap by aligning architectural decisions with enterprise strategy and measurable business results.

Education & Experience

Required

• Experience designing and architecting enterprise-scale ServiceNow solutions across multiple modules, including platform strategy, architecture roadmaps, scalability, resilience, and long-term platform value.
• Experience serving as the technical authority for complex ServiceNow environments, including governance frameworks, architectural standards, design patterns, engineering best practices, and platform upgrade strategies.
• Experience designing secure and scalable enterprise integrations, including API, event-driven, and data architecture strategies, CMDB governance, authentication frameworks, and integration standards.
• Experience leading large-scale ServiceNow transformation initiatives, including platform consolidations, migrations, modernization efforts, technical debt reduction, and multi-business-unit implementations.
• Experience partnering with enterprise architects, business leaders, and technology executives to align platform capabilities with organizational priorities, digital transformation goals, and risk management objectives.
• Experience driving platform performance, reliability, security, compliance, Agile delivery, DevOps practices, release governance, and adoption of out-of-the-box ServiceNow capabilities.
• Certified Technical Architect (CTA) certification.

Preferred

• Experience architecting or leading implementations across advanced ServiceNow modules such as IT Service Management (ITSM), Customer Service Management (CSM), Financial Services Operations (FSO), Governance, Risk, and Compliance (GRC), and/or Strategic Portfolio Management (SPM).
• Experience architecting and governing CMDB and/or Common Service Data Model (CSDM) adoption at scale, including data quality, service mapping maturity, and alignment to business capabilities and services.
• Hands-on experience working with AI development tools within or connected to the ServiceNow platform.
• Certified Application Developer (CAD), Certified System Administrator (CSA), and/or Certified Implementation Specialist (CIS) certifications.

Why You’ll Love Working Here

This is an opportunity to shape the strategic direction of an enterprise ServiceNow platform while driving meaningful business transformation. You’ll collaborate with senior leaders, influence technology decisions at scale, and help advance innovative solutions that create lasting organizational impact. The role also offers the opportunity to mentor technical talent, champion best practices, and contribute to the future evolution of a critical enterprise platform.

Apply today to make an impact.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 
• Paid time off to volunteer in your community. 
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 
• Competitive salaries with professional development and advancement opportunities. 
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  
• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Artificial Intelligence Statement

To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in identifying applicants who appear to satisfy the minimum qualifications for a position.

AI is not used to make employment decisions on behalf of Associated Bank. No applicant will be selected or rejected solely based on the output of an AI tool. Hiring decisions are made by Associated Bank personnel who review applicant information and exercise independent judgment in accordance with applicable law and company policies.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$110,320.00 - $189,120.00 per year