Job Description

 Software Engineer II Job Description - Agent Workspace UI 

What you get to do every day:

• Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL.
• Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems.
• Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack.
• Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards.
• Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces.

What you bring to the role:

• Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.).
• Experience working with GraphQL APIs and integrating them effectively into frontend applications.
• Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.).
• Solid understanding of responsive design, cross-browser compatibility, and accessibility standards.
• Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end).
• Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders.
• Bonus: Contributions to open source frontend projects or active participation in frontend communities.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.