Cleveland Clinic Martin North Hospital is a fully integrated medical campus that includes diagnostic centers, outpatient surgery and a 24-hour emergency department located in the state-of-the-art hospital. Cleveland Clinic Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education.   

Social Workers help communities get access to the health or social services that they need, improving or providing those services where they are not already in place. They participate in legislation and help families and individuals get access to counseling and psychotherapy when necessary. Social Workers are essential social, economic voices and advocates who work on behalf of those facing physical and mental illness, disability, divorce, loss, unemployment, abuse, addiction and other daunting life challenges. In this role, you will complete comprehensive, culturally competent assessments including consideration of the relevant biomedical, psychosocial and spiritual factors of the patient and family's needs, thus leading to the implementation of the appropriate social service interventions and continuing care options. When you join our team, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 

A caregiver in this position works days from 8:00AM – 4:30PM, with weekend and holiday requirements. 

A caregiver who excels in this role will:  

• Demonstrate the knowledge and ability to care for age specific needs of the population served as measured by completion of mandatory training and direct observation by supervisor. 

• Demonstrate an understanding of illness/recovery and the impact on patients and families. 

• Respond to campus wide referrals on the same working day. 

• Identify significant psychosocial issues and implement appropriate social service interventions and continuing care options through the process of data collection, data analysis and implementation of a care plan based on identified needs. 

• Utilize a multidisciplinary approach to ensure continuity of care and comprehensive patient services to maximize the effectiveness of social service interventions. 

• Develop and sustain positive working relationships with patients, families, physicians, nurses and ancillary personnel to promote open communications. 

• Act as a resource to patients, families, physicians and caregivers regarding internal/external resources.  

• Initiate team conferences to facilitate discussion/consensus regarding complex cases. 

• Use crisis intervention techniques to calm, comfort and stabilize patient/families under stress. 

• Utilize knowledge to coordinate realistic referrals and continuing care plans to meet the needs, age and health status of the patient. 

• Inform the patients, families and anyone accountable for the continuing care of the patient of their role and responsibilities relating to the continuing care plan. 

• Utilize appropriate clinical intervention skills to assist patients, families and caregivers with their abilities to cope based on assessed needs. 

• Document on CM progress notes, multidisciplinary problem list and interdisciplinary education records to provide clear, concise record of social work services and interventions. 

• Facilitate/coordinate timely transfer and discharge of patients with complex needs. 

• Facilitate/coordinate inpatient and outpatient dialysis arrangements. 

• Disclose medical errors to patients and families in accordance with existing patient safety plan and disclosure policy, in collaboration with the clinical and medical staff. 

• Assist in developing and maintaining the electronic case management resource manual. 

• Attend to represent Cleveland Clinic at the Broward County Baker Act Task force meeting. 

Minimum qualifications for the ideal future caregiver include:  

• Master's Degree in Social Work 

• One year of clinical experience 

• Basic computer skills with familiarity with Windows based software programs 

• Experience in crisis intervention, psychosocial and therapeutic counseling 

• Experience in utilization management, managed care, quality and payor issues 

• Strong organizational and prioritization skills and demonstrated leadership skills 

Preferred qualifications for the ideal future caregiver include:  

• State Licensed Clinical Social Worker (LCSW) 

• Two years of experience in hospital/healthcare Social Work 

• Knowledge of acute care regulatory/accreditation requirements