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GENERAL FUNCTION:

Responsible for monitoring and servicing the assigned portfolio.  While acting as the main point of contact for customers, ensures a superior client experience. Responsible for all aspects of portfolio management for assigned portfolio and supporting the credit team.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

SPONSORSHIP NOT AVAILABLE FOR THIS POSITION

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically mentioned may also be assigned.

• Communicate regularly with key stakeholders in critical areas such as, documentation preparation, credit services, treasury management, asset management and credit administration departments as it pertains to customers’ needs, products & services offered, and the loan process.
• Recognize and communicate opportunities for process efficiency improvements and/or productivity enhancements to benefit the department and/or company.

• Oversee the collection of quarterly and annual financial statements.
• Review financial statements and identify any changes in business performance or risk profile.
• Assist credit team and leadership in supporting customers experiencing financial or general business hardship.
• Field, fluently answer, and escalate as necessary questions from customers about new financing and/or business opportunities.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Undergraduate degree in finance, accounting, economics, investments, business, data analysis, or related mathematical or quantitative discipline.

• Experience in customer service or other customer-facing position.
• Familiarity with business financial statements, including income statements, balance sheets, and cash flow statements.
• Excellent written and verbal communication skills, particularly in helping customers feel comfortable on the phone.
• Prefer at least one full year of experience in commercial underwriting, portfolio management, or a similar financial analysis position.
• Prefer experience reviewing personal credit reports, business tax returns, personal tax returns, and personal balance sheets.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.