What is the opportunity?

The SRE will be responsible for assisting in the development, implementation and support of Site Reliability Engineering solutions for all applications across a line of business within CNB (City National Bank), an RBC company. This team will work collaboratively with teams across several LoBs and other T&O partners as a requirement to succeed in its mandate. The incumbent will need advanced knowledge and experience working in an application SRE development and technology operations organization. They should be able to take on a production support role and part with the SRE Innovation team in incident and problem management.

What will you do?

Engineering:

• Assist in development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope
• Supports unit’s goals to adopt automation solutions for applications in scope
• Contribute to and leverage SRE best practices
• Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads

Production Support:

• Perform production support role on a shift-based work schedule, including off-hours support and rotational on-call support
• Assist in incident management and problem management for applications in scope
• Evaluate continuously – what went well, what went wrong, what can be done to improve and prevent in future
• Maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities
• Ensure availability and uptime of applications in scope, as per service level objectives
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties

Innovation and Learning:

• Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning
• Provide demos to team about new technology findings

What do you need to succeed?

Must-have:

• Typically requires 2+ years of related experience in Operations Engineering platforms (SRE, DevOps, Cloud, Data) with a keen focus on AI integration to reduce toil
• Advanced knowledge of industry practice (Financial Institution) with a focus on SRE.
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).  
• Able to automate simple tasks to reduce the toil, and increase operating system efficiency.
• Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana)
• Effective negotiation skills, and stakeholder management.
• Excellent communication skills, direct style.
• Consumer banking experience.

Nice-to-have:

• Experience working as an SRE within the Financial Trading Industry.
• Experience with AI tools and integrating AI agent to remove toil.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
• Continued opportunities for career advancement.
• World-class sales training, coaching, and development opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.