Job Summary: (Please provide two or three sentences explaining  the overall role of this position.)

Manage the process at the customer site while ensuring safety, service continuity and strong customer relations. Act as a strong coordination between customer and Diversey team to support overall performance  and revenue growth.

Responsibilities Include:

• Achieving set sales targets
• Following up timely payments with the customer.

• Identify upselling and cross-selling opportunities.

• Champion for trials for new advanced solutions on site in alignment with the Account Manager

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Ensure customer KPIs are developed, delivered and sustained.

• Consistent service execution
• Performance monitoring
• Proactive issue resolution
• Provide weekly reports for review and optimization
• Chemical optimization
• Always plan and ensure adequate chemical inventory management on site.
• Accurate demand forecasting
• Daily stocks inventory
• Liaising with Customer service for timely replenishment
• Ensure timely release of LPOs from the customer to for smooth and uninterrupted chemical deliveries on site.

Safety champion within the site: Ensure compliance of Health & Safety Policy

• Ensures PPE available and being used properly with site team

• Safety Behaviour Valuation – Monthly

• Mandatory technical support training– Annually.

• MSDS, PIS and chemical documentation availability Daily

• Ensure proper storage and labelling of chemicals at the point of use and at the chemical store

• Availability of up-to-date safety Data Sheets for every chemical on site at the point of storage and use.

• Regular training on chemical handling, PPE application, emergency response and safe operating procedures.

• Routine site safety inspections, risk assessment of the new processes and chemicals to contiously identify and eliminate hazards.

• Train and orient new staff on the site process and the corresponding Work Health and Safety policies

• undefined

Develop and regularly update SOPs to reflect chemical changes, ensure all risks are captured, and clearly define PPE requirements across all management activities.

Maintain supplies of cleaning materials and equipment, and site support supplies for smooth site operations.

Skills, Certification or Special Training Required (if applicable, please indicate in the box below.)

·         Leadershp and people management skills

·         Emotional intelligence skills

·         Relationship building skills