The SEZ Operations Associate will provide operational support for immigration, regulatory compliance, client onboarding, and trade facilitation through Tatu City’s One-Stop Shop (OSS). This position is critical to ensuring smooth regulatory processes, timely approvals, positive customer experience, and revenue generation from OSS services.  

Key Responsibilities

1. Provide support to potential and existing clients on SEZ administration, onboarding, incentives, and investment opportunities.
2. Register clients with relevant regulatory agencies and follow up to ensure SEZ Enterprise licenses and other approvals are issued promptly.
3. Process work permits, visas, investor passes, and other immigration documents for expatriates, staff, and clients of Tatu City and affiliated companies.
4. Provide accurate visa, travel, and SEZ advisory services to clients and stakeholders.
5. Offer SEZ operational compliance support and coordinate with government agencies (Immigration, KRA, KEBS, SEZA, etc.) during inspections and audits.
6. Support Investment, Tax, and Customs-related processes, including Gazettement, import/export requirements, and related documentation.
7. Implement and maintain proper documentation frameworks for goods entering the zone.
8. Track and collect all OSS fees and charges in line with the business plan.
9. Maintain a comprehensive and up-to-date SEZ client and operations registry.
10. Serve as a key liaison between Tatu City, clients, and regulatory bodies within the OSS.
11. Provide day-to-day client coordination and relationship management.
12. Support the Sales team with SEZ-related advisory for new clients.
13. Participate in SEZ stakeholders’ forums and disseminate relevant updates.
14. Contribute to policy reviews, research, and development of SEZ guidance materials.
15. Prepare and submit timely reports and feedback on all SEZ matters to internal teams and management.
16. Undertake any other duties assigned by the Head of SEZ or Tatu City management.

Requirements

1. Bachelor’s degree in law, Business Administration, Public Administration, Economics, International Relations, or any related field.
2. Minimum of 3 years of relevant experience in client advisory services, regulatory affairs, government liaison, or investment promotion operations.
3. Experience interacting with Kenyan government agencies such as SEZA, Immigration, KRA, KEBS, etc. is highly desirable.
4. Demonstrated ability to handle SEZ documentation, licensing, compliance, and client onboarding processes.

Skills and Competencies

1.      Solid understanding of Kenya’s SEZ, immigration, tax, customs, and regulatory frameworks.

2.      Strong stakeholder management and coordination skills with clients and government officials.

3.      Ability to interpret regulations and provide clear, practical guidance to clients.

4.      Close attention to detail with excellent organizational and multitasking abilities.

5.      Strong written and verbal communication skills, including report writing and professional correspondence.

6.      Strong commercial acumen and business development mindset

7.      Proactive, client-focused, and solution-oriented approach.

8.      Proficiency in Microsoft Office Suite and record management tools.

9.      High integrity and ability to handle confidential information.