Responsibilities - your mission

For the following scope of Airbus Services: Training, Airframe & Upgrades, Digital solutions, Consulting, Flight Operations, Maintenance & Engineering, the Job holder is in charge of:

• Managing accurate and timely administration of Airbus SAS Services business transactions:

  • Services orders acknowledgment, validation, acceptance, creation and follow-up and 

  • Services invoicing

• Creating and sending invoices and statements to customers

• Checking the data input to ensure the accuracy of the final bill

• Fixing billing errors by issuing credit notes

• Handling customers' ordering and billing queries

• Ensuring:

  • all processes follow internal and international business standards

  • revenues are booked to the rightful budget destination

• Using Airbus reporting system and providing monthly status:

  • by service and product line 

  • For orders lead-time (Acknowledge and Acceptance lead time) and invoices 

  • For the list of missing documents (purchase order, service delivery notification, etc.) to each Service Line (operating unit)

• Keeping database(s) up to date (customer service catalog)

• Assisting Training Contract Managers on its daily activities (creation, follow-up and closure of free of charge orders)

• Contributing to Airbus financial targets by securing revenues.

• Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”; takes part as required to internal/external regulatory audits; aims at delivering on time and on quality; strictly follows E&C and Export Control guidelines.

Requirements - our ideal candidate will have 

• Customer focus

• Team player

• Solution/improvement oriented

• Integrity

• Good interpersonal communication skills in English

• Feedback culture

• Autonomous

• Rigorous, accountable

• Strong organizational /analytical skills

• Knowledge of SAP, MS Office and G Suite

• Administration experience is a plus 

• Ability to work under pressure, to manage conflicts

Competences:

• Aerospace sales contracts 

• Contract Management 

• Monitoring customers obligations 

• Interact and Influence 

• Stakeholder management

• Anti-Corruption

• Ethics & Compliance Fundamentals

• Export Control Basics 

• Drive Improvement, Quality & innovation

• Sell process

• Basic Financial understanding 

• Customer expectations & needs

• A/C Support & Services & Purchase Agreement 

• Customer Service Basics

• Contract Administration for Support & Services

• Project Management Fundamentals

Benefits - what’s in it for you

• The chance to work in a multicultural environment.

• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe. 

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office at Parque das Nacoes, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.