Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. 
 
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Job Profile - Description

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. 

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:  
 

• Respond effectively to the diverse perspectives, needs, and feelings of others. 

• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. 

• Use critical thinking to break down complex concepts. 

• Understand the broader objectives of your project or role and how your work fits into the overall strategy. 

• Develop a deeper understanding of the business context and how it is changing. 

• Use reflection to develop self awareness, enhance strengths and address development areas. 

• Interpret data to inform insights and recommendations. 

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. 

The Opportunity   

Join PwC as a Senior Associate in Service Management within Information Technology Operations, where you will play a crucial role in managing and maintaining our technology infrastructure and systems. Your focus will be on ensuring the delivery of quality and timely IT services, monitoring vendor compliance, and leading service recovery in case of major incidents. You will be responsible for overseeing the smooth operations and efficient delivery of IT services, including network performance monitoring, issue troubleshooting, and security measure implementation. This role offers an opportunity to build meaningful client connections and deepen your technical expertise while navigating complex situations. 

Your Responsibilities   

- Oversee the delivery of IT services, ensuring quality and timely service provision   

- Monitor vendor compliance with contractual agreements regarding service quality, availability, and reliability   

- Lead service recovery efforts in the event of major incidents   

- Manage the business and delivery of IT services   

- Implement security measures to safeguard technology infrastructure   

- Troubleshoot network and system issues to ensure smooth operations   

- Use critical thinking to break down complex concepts and solve problems   

- Develop a deeper understanding of the business context and how it is changing   

- Interpret data to inform insights and recommendations   

- Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements   

What You Bring   

- A high school diploma   

- 2+ years of experience in service management or IT operations   

- Ability to manage vendor relationships and ensure compliance with service agreements   

- Experience in troubleshooting network and system issues   

- Strong critical thinking skills to analyse complex problems   

- Capability to develop and maintain meaningful client connections   

What Sets You Apart 

- Proficiency in managing service delivery models and operations   

- Experience in contract management and negotiation   

- Capability to embrace change and adapt to evolving business contexts   

- Strong communication and relationship management skills   

- Ability to use a broad range of tools and methodologies to generate new ideas and solve problems   

Additional Information   

Join PwC in Service Management to enhance your technical expertise and build meaningful client connections while ensuring the efficient delivery of IT services. 

This posting is made by PricewaterhouseCoopers IT Services Limited, London – Sucursala București; Bulevardul Poligrafiei nr. 1A, Ana Tower, 20/2 fl., 1st District, Bucharest 013704, Romania, which provides information technology services to entities within the PwC network. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see https://www.pwc.com/structure for further details.