We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

Standard

Specifications: Requirements are representative of minimum levels of knowledge, skill/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Qualifications

•    Minimum 21 years of age (to serve alcohol).
•    2 years’ experience in fine dining or upscale service environment.
•    Strong communication and guest service skills.
•    Ability to lift 25 lbs. and stand for extended periods.
•    Proficient in basic math and POS systems.
•    Team-oriented, with attention to detail and a strong work ethic.

Expected Hours of Work

• Flexibility to work variable days, including weekends and holidays, is required.

• Flexibility to work variable shifts (days, nights, overnights) is essential.

Key Responsibilities

• Greet and serve guests promptly and courteously.

• Take food and beverage orders, upsell menu items, and input orders into POS system.

• Deliver orders accurately to tables or guest rooms.

• Maintain knowledge of menus, beverages, allergens, wine pairings, and specials.

• Ensure tables are properly set, maintained, and cleared between courses and after service.

• Assist in restaurant setup, side work, and closing duties.

• Support bussing, food running, and in-room dining as needed.

• Adhere to state liquor laws and hotel service standards.

• Handle guest inquiries and complaints professionally.

• Maintain cleanliness and organization of service areas, trays, and equipment.

• Full job description will be provided at the interview

Note:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
 

Anticipated Pay Range & Additional Job Information

Hourly compensation of $17.00 - $18.00 Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.