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The Senior Wire Specialist plays a critical role within the Operations Team, ensuring accurate and timely processing of wire transfers for all bank customers. This position requires strong attention to detail and the ability to perform a wide range of operational tasks in a high-volume, deadline-driven environment. The Senior Wire Specialist serves as a resource for the wire team, assists with process verification, and provides support for inquiries from employees and customers. Additional responsibilities include handling special projects and providing backup coverage for other Wire Specialists.

Essential Duties and Responsibilities

• Accurately process domestic and international wire transfer requests received via phone, email, or in person, ensuring proper verification of account details and authorizations
• Open cases as needed with wire transfer service providers
• Perform callback verifications for phone, email, or fax-initiated wires; confirm wire instructions and authorization limits
• Process foreign currency wires, prepare remittance disclosures, and handle reverse wire drawdown requests.
• Investigate and resolve discrepancies, errors, or issues related to incoming and outgoing wire transactions promptly
• Participate in core-related testing in UAT and Production. Maintain test scripts
• Maintain and update email parameters for wire transfer notifications
• Maintain departmental volume reports
• Download and distribute daily and monthly reports to BSA; maintain accurate records in compliance with regulatory requirements
• Mentor and train Wire Specialist II team members; assist in updating procedures as processes evolve. May assist leaders in day-to-day operational supervision of workflow
• Manage high-volume internal mailboxes, balance AM and PM wire activity, and ensure timely responses to inquiries from customers and associates.
• Adhere to all applicable laws, regulations, and internal policies; complete required compliance training.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills
  • Ability to perform tasks quickly and accurately.
  • Ability to operate in a team environment to accomplish shared goals.
  • Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
  • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
  • Ability to maintain effective interpersonal relationships with management and team members.
  • Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.
• Education and/or Experience  
  • High school diploma or its equivalent is required, and
  • 4+ years’ applicable experience, preferred in banking operations or customer service

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Skills Training

• Communication
• Time Management
• Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.