Jobs › Companies › Acquire BPO › Senior Technical Lead

Sobre esta vaga de Senior Technical Lead na Acquire BPO

Acquire BPO · Presencial · Taguig City

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Description 

Title: 

Senior Technical Lead 

Employing Entity: 

Directed Technologies   

Reporting to: 

Software Development Manager   

Position type:  

Full-time 

Team:  

Software Development 

Team size: 

20+ 

No. of Direct reports: 

0 

 

Key contacts/stakeholders 

Internal: 

  • Business Analysts 

  • Architecture Team 

  • Product Team 

  • Engineering Team 

External:  

  • Service Providers  

  • 3rd Party component providers 

  • Integration partners 

 

 

Get to know the team 

Our Software Team plays a pivotal role in developing innovative connected vehicle cloud and SaaS solutions for our Automotive, Government, and Enterprise customers. At the core of our work is e.things, a secure and scalable multi-tenant cloud platform that aggregates and harmonises connected vehicle data under a common storage model. Leveraging e.things, the team develops market-leading web portals, analytics, and AI-driven solutions, transforming raw data into actionable intelligence that enhances safety, efficiency, and new revenue opportunities. We foster a culture of technical excellence, collaboration, and continuous learning, where every team member plays a crucial role in shaping next-generation automotive connectivity. 

 

 

Role objective 

The Senior Technical Lead serves as a bridge between system architecture and hands-on development, responsible for both designing technical solutions and guiding their implementation on our e.things cloud platform. Working collaboratively with Software Architects and Product Management, you will translate business requirements into detailed technical designs while leading development teams through implementation. Through a combination of architectural thinking and practical development expertise, you will ensure that complex features are delivered with both technical excellence and alignment to broader system design principles. 

​The role will focus on the following key areas:  

 

 

 
 

Key Responsibilities 

Responsibilities of the Senior Technical Lead will include but are not limited to:  

Technical Design & Architecture 

  • Design detailed technical solutions for complex features and system components within the broader architectural framework 

  • Collaborate with Software Architects to refine high-level designs and ensure consistency with platform architecture 

  • Create technical specifications, component designs, and implementation roadmaps for development teams 

  • Evaluate and recommend technology choices, third-party integrations, and implementation approaches 

  • Participate in architectural reviews and contribute to platform evolution discussions 

Development Leadership & Implementation 

  • Lead by example through hands-on development of critical components and complex technical challenges 

  • Provide technical guidance and mentorship to 2-3 developers, fostering their growth in both coding and design thinking 

  • Break down architectural designs into implementable development tasks and user stories 

  • Conduct comprehensive code reviews focusing on both quality and architectural alignment 

  • Drive technical decision-making at the feature level while ensuring broader system consistency 

Platform Expertise & Solution Delivery  

  • Develop and maintain deep expertise in the e.things platform architecture, data flows, and integration patterns 

  • Guide teams in implementing scalable, maintainable solutions that align with platform principles 

  • Identify technical risks, dependencies, and integration challenges early in the development process 

  • Ensure robust error handling, monitoring, and performance optimization across delivered solutions 

  • Champion best practices in development, testing, and deployment workflows 
     

 

 

Stakeholder Collaboration & Technical Communication 

  • Work closely with Business Analysts and Product Management to understand requirements and provide technical feasibility assessments 

  • Collaborate with Software Architects to validate approaches and seek guidance on complex design decisions 

  • Facilitate technical discussions between development teams, architecture, and product stakeholders 

  • Participate in customer meetings when required to understand technical requirements and constraints 

  • Communicate technical concepts effectively to both technical and non-technical audiences 

 

How success in the role is defined. 

A Successful Senior Technical Lead will: 

 

  • Deliver well-designed, scalable technical solutions that meet business requirements while maintaining architectural integrity and platform consistency 

  • Successfully bridge the gap between architectural vision and practical implementation, ensuring designs are both sound and achievable 

  • Effectively mentor and develop team members, demonstrated through their improved technical and design thinking capabilities 

  • Foster productive collaboration between architecture, development, and product teams through clear communication and technical leadership 

  • Consistently deliver complex features on time while maintaining high quality standards and architectural alignment 

  • Contribute to platform evolution through practical insights gained from hands-on implementation experience 

  • Drive continuous improvement in both technical practices and solution design approaches 

 

 

The role in action 

A typical day 

  • Review and refine technical designs for current development projects 

  • Engage in hands-on development work on critical components or architectural prototypes 

  • Conduct code reviews with focus on both quality and architectural consistency 

  • Collaborate with Software Architects on design validation and technical approach refinement 

  • Provide technical guidance to team members on implementation challenges and design decisions 

 

 

A typical week 

  • Lead technical design sessions for new features and system enhancements 

  • Participate in sprint planning and provide technical estimation and feasibility input 

  • Collaborate with Business Analysts and Product Management on upcoming requirements and technical trade-offs 

  • Mentor team members through design reviews and technical problem-solving sessions 

  • Work with other Technical Leads and Software Architects on cross-team technical initiatives 

 

 

A typical month 

  • Facilitate technical design reviews with broader engineering team and architecture stakeholders 

  • Assess and recommend improvements to development practices and technical standards 

  • Participate in platform architecture discussions and contribute implementation perspective 

  • Lead technical debt assessment and refactoring initiatives within your domain 

  • Contribute to technical documentation and knowledge sharing across the organization 

 

 

A typical quarter 

  • Participate in quarterly architectural planning sessions aligned with product roadmap 

  • Conduct comprehensive technical assessments of platform components and integration points 

  • Lead strategic technical initiatives that span multiple development cycles 

  • Participate in hiring processes and technical assessment of new team members 

  • Contribute to long-term technical strategy through practical insights from development experience 

 

 

 

Skills, interests, and experience required to succeed.  

A successful Senior Technical Lead will:  

Experience  

  • Proven experience in both software development and technical design roles, preferably 6+ years with demonstrated progression from developer to technical leadership 

  • Strong background in designing and implementing solutions within cloud-native architectures, microservices, and distributed systems 

  • Hands-on experience with connected vehicle technologies, IoT platforms, automotive telematics, or enterprise SaaS solutions is highly desirable 

  • Track record of successfully leading technical initiatives and mentoring development teams 

  • Experience working in collaborative environments with architects, product managers, and cross-functional teams 

  • Background in both detailed technical implementation and higher-level system design 

 

Technical Skills & Qualifications 

  • Bachelor's or master's degree in Computer Science, Software Engineering, Systems Engineering, or comparable experience 

  • Strong proficiency in system design principles and architectural patterns 

  • Expert-level knowledge of our core technology stack with ability to make informed technology decisions 

  • Experience with technical documentation, system diagramming, and design communication tools 

  • Solid understanding of performance optimization, scalability patterns, and security best practices 

  • Knowledge of DevOps practices, CI/CD pipelines, and production system monitoring 

Required Technology Skills and Experience 

The Lead Software Developer will need experience with the following technology stack used in our IoT platform 

Font End 

Back End 

Environment 

Tooling 

React 

HTML/CSS 

TypeScript 

Hotjar 
Intercom 

Sisense 

NodeJS 

MQL 

Micro-Services 

TypeScript 

Rest APIs 

JWT 

OpenTracing 

Kubernetes 

RabbitMQ 

MongoDB 

Redis 

Kafka 

AWS 

S3 

Elasticsearch 

Prometheus 

VS Code 

Git 
GitLab (CI/CD) 

Npm 

Jest 

Fibery 

Miro 

 

Behaviours 

Design-minded developer - Combines strong coding skills with architectural thinking and system design capabilities 

Collaborative bridge-builder - Effectively connects architectural vision with practical implementation through clear communication and technical leadership 

Solution-focused leader - Balances technical excellence with pragmatic decision-making to deliver effective solutions 

Mentoring catalyst - Develops team members' capabilities in both coding and technical design thinking 

Quality advocate - Champions both code quality and architectural consistency across all delivered solutions 

Motivation and interests 

  • Passion for both designing elegant technical solutions and implementing them through high-quality code 

  • Interest in bridging the gap between architectural vision and practical development execution 

  • Enthusiasm for developing technical talent and sharing knowledge across the organization 

  • Commitment to understanding complex business domains and translating them into robust technical solutions 

  • Drive to contribute to both immediate feature delivery and long-term platform evolution 

Join the A-Team and experience the A-Life!

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Sobre a Acquire BPO

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We ha

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