Overview:

Provides advanced engineering, administration, and operational support for the enterprise Tableau platform. The role configures and maintains Tableau Server services across non-production, production, and disaster recovery environments; manages security and authentication; monitors performance and capacity; and delivers upgrades, automation, resiliency, and reliable reporting services. 

Primary Responsibilities 

• Administer, configure, and maintain Tableau Server environments across Development, QA, Production, and Disaster Recovery. 

• Engineer and support multi-node Tableau Server clusters, Tableau Services Manager configurations, licensing, topology, background processes, and server settings. 

• Configure and support Active Directory, SAML/SSO, SSL certificates, role-based access, and secure integration with enterprise identity services. 

• Manage users, groups, sites, projects, permissions, schedules, subscriptions, extract refreshes, and administrative governance processes. 

• Monitor platform health, availability, capacity, backgrounder workloads, extract performance, resource utilization, and user experience; proactively remediate issues. 

• Plan and execute Tableau Server upgrades, patching, maintenance, migrations, configuration changes, and post-implementation validation. 

• Troubleshoot complex server, application, authentication, database connectivity, extract, and dashboard performance issues in partnership with infrastructure, database, networking, and application teams. 

• Implement and test backup, recovery, high-availability, and disaster-recovery capabilities and operating procedures. 

• Develop automation and operational tooling for administration, monitoring, maintenance, evidence collection, and repeatable deployments. 

• Support platform governance, security, audit, compliance, incident response, problem management, and vendor coordination. 

• Work closely with Technology management, senior engineers, business partners, and support teams to design, implement, and manage technical solutions that meet current and future organizational needs. 

• Review infrastructure and platform designs; create and maintain architecture, operating, support, standards, and implementation documentation. 

• Independently engage business and technology partners to clarify problems and opportunities, gather requirements, and translate requirements into secure, supportable technical solutions. 

• Coordinate vendor interactions and vendor resources as needed, including issue escalation, upgrade planning, and product support. 

• Mentor and coach less experienced engineers, technicians, and integrators; review technical documentation, proposals, and changes. 

• Follow and promote industry best practices, enterprise standards, and disciplined change, incident, problem, release, and configuration management processes. 

• Maintain detailed knowledge of supported platforms, integrations, infrastructure dependencies, and vendor technologies used by the Bank. 

• Support vulnerability remediation, patching, upgrades, operational stability, root-cause analysis, and continuous service improvement. 

• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite; identify risk-related issues requiring escalation to management. 

• Maintain M&T internal control standards, including timely implementation of internal and external audit points and remediation of issues raised by regulators, as applicable. 

• Promote an environment that supports belonging and reflects the M&T Bank brand. 

• Complete other related duties as assigned. 

• Provide secondary Azure administration support for BI platform dependencies and secure cloud integrations, including Azure virtual machines, virtual networks, subnets, network security groups, private endpoints, DNS, and storage, in coordination with central cloud, infrastructure, networking, and cybersecurity teams. 

• Support Microsoft Entra ID integration for BI platforms, including enterprise applications, security groups, service principals, managed identities, authentication, role-based access control, and least-privilege permissions. 

Education and Experience Required 

• Combined minimum of 6 years of higher education and/or work experience in technical engineering, infrastructure engineering, systems engineering, platform engineering, systems administration, or a related field. 

• Experience administering, configuring, deploying, and maintaining enterprise Tableau Server environments. 

• Experience with Tableau Services Manager, multi-node architectures, platform monitoring, upgrades, patching, and troubleshooting. 

• Experience managing enterprise authentication, Active Directory groups, SAML/SSO, SSL certificates, permissions, and role-based security. 

• Experience supporting Windows or Linux server environments and relational database connectivity. 

• PowerShell, shell scripting, or other automation experience. 

• Strong analytical, problem-solving, troubleshooting, documentation, and communication skills. 

• Ability to collaborate effectively across technology, business, database, infrastructure, security, and vendor teams. 

Education and Experience Preferred 

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field. 

• Minimum 6 years’ professional experience in a technical engineering position involving BI Analytics tools administration. 

• Experience with Tableau Server high availability, disaster recovery, backup and restore, performance tuning, capacity planning, and enterprise governance. 

• Experience with Oracle, SQL Server, Snowflake, Linux or Windows administration, load balancers, networking, and enterprise monitoring tools. 

• Experience in financial services or another highly regulated industry. 

• Tableau Server Certified Associate, Tableau Certified Architect, or comparable certification is preferred. 

Additional Preferred Competencies 

• Advanced technical, analytical, troubleshooting, and problem-solving skills. 

• Ability to translate complex business and functional requirements into structured, secure, high-quality technical implementations. 

• Ability to solicit, document, analyze, and validate system specifications and requirements with diverse stakeholders. 

• Understanding of how the supported platform interacts with identity, networking, databases, infrastructure, security, monitoring, backup, and downstream services. 

• Effective influencing, facilitation, vendor-management, and stakeholder-communication skills. 

• Process-oriented, logical, adaptable, and capable of learning quickly in a fast-paced enterprise environment. 

• Ability to work independently while contributing effectively within a collaborative engineering team. 

Managerial / Supervisory Responsibility 

No direct supervisory responsibility. The position is expected to mentor and provide technical guidance to less experienced engineers and support personnel. 

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