As a Senior Technical Consultant, ServiceNow, you will own the end‑to‑end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, and Service Portal, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform‑wide implementations and drive consistent, high‑quality results across engagements.
Roles and Responsibilities
Solution and Stakeholder Leadership
Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
Conduct client and internal demos, clearly explaining technical approaches and outcomes
Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
Hands‑On Development and Delivery Governance
Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation
Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement
Team Leadership and Mentoring
Coach technical consultants and junior developers, providing actionable feedback and structured skills development
Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability
Innovation and Cross‑Product Leadership
Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums
Qualifications
We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.
Core‑platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades
Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
Hands‑on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data‑import pipelines
Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story‑point estimates
Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches' teammates, and eagerly explores new ServiceNow capabilities and out‑of‑scope challenges
ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands‑on expertise is valued more highly than credentials
Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem
Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and version‑control discipline
