Hyve Company Overview 

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.  

Responsibilities include:

·       Lead complex, customer-level sales operations workstreams end-to-end, setting priorities, aligning stakeholders, and enabling Account Executives to spend more time with customers and in the field.

·       Own customer-level profitability and commercial performance by establishing operating mechanisms to monitor revenue, margin, pricing, and costs; identify material risks and opportunities; and drive corrective action with senior stakeholders.

·       Lead the cost recovery strategy and execution process, including identifying exposure, validating financial support, influencing commercial positions, coordinating customer claims, and ensuring recovery actions are driven through closure.

·       Partner with Sales Operations leadership and Account Executives to design and govern intake, prioritization, and execution processes for sales requests, balancing business impact, customer urgency, and organizational capacity.

·       Anticipate systemic pain points affecting Account Executives and lead the development of practical, scalable solutions that improve productivity, responsiveness, and the customer experience.

·       Serve as the senior point of contact for customer-level data and business insights, establishing reporting standards and delivering dashboards, forecasts, executive analyses, and recommendations that guide strategic decisions.

·       Influence and align Deal Desk, Finance, Legal, Sales Strategy, GTM Systems, and other internal teams to execute cross-functional improvements that increase revenue, profitability, operational discipline, and customer satisfaction.

·       Define customer-level strategy, operating plans, and multi-quarter roadmaps within broader functional workstreams, and present progress, financial impact, risks, and recommendations to Sales Operations leadership and sales stakeholders.

·       Champion the use of AI and automation across sales operations workflows to eliminate routine work, accelerate analysis, improve data quality, and scale repeatable best practices.

·       Establish KPIs and performance mechanisms with leadership, hold workstreams accountable to targets, proactively escalate material risks, and drive mitigation plans to completion.

Qualifications

·       Bachelor’s degree with a minimum of 5 years of relevant sales operations, finance, commercial operations, or program management experience, or an equivalent combination of education and experience.

·       Demonstrated experience leading complex sales operations or commercial workstreams in a high-volume environment; manufacturing, technology, or production experience is preferred.

·       Experience working in a high-volume, fast-paced environment with the ability to react quickly and remain productive during unexpected changes.

·       High-volume reporting and data analysis experience required.

·       Proven ability to influence senior stakeholders, lead cross-functional teams without direct authority, and translate complex financial and operational issues into clear recommendations and action plans.

·       Server, rack, or related product knowledge preferred.

·       Excellent business communication skills, both verbal and written, with the ability to communicate professionally with customers, internal teams, and cross-functional leaders.

·       Proven self-starter and quick learner with strong computer skills.

·       Possesses a can-do attitude, operates with a sense of urgency, and remains highly focused on customer needs, KPIs, and execution.

·       Strong analytical skills with experience working through diverse and complex problems using data, judgment, and cross-functional input.

·       Self-directed with a proactive approach to problem-solving and follow-through.

·       Proven ability to maintain composure and professionalism in high-pressure customer interactions.

·       Proficient knowledge of Windows operating systems and advanced Excel skills.

·       Some travel and work outside normal business hours may be required based on customer or business needs.

What’s in it for you  

Benefit Insurance  

• Flexible Spending Account (FSA)  

• Health Savings Account (HSA)  

• Mental Health Care  

• 401K with match  

• Paid Holidays, Vacation & Sick Days  

• Tuition Reimbursement  

• Perks at Work 

• LEAP Program  

• MyFlexPay 

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.