Job Title
Senior Retail Guest Experience Specialist

Job Overview

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way.

This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you’re an inspiring and motivated team player who’s passionate about helping others create beautiful spaces, you’ll thrive in this role.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Customer relationship building and needs-based selling

• Team collaboration and peer leadership

• Goal setting and self-motivation

• Sales performance and product presentation

• Conflict resolution and service recovery

• Communication, listening, and problem-solving

• Brand promotion and guest engagement

• Retail showroom readiness and floor execution

Preferred Competencies & Skills

• Commission-based sales experience

• Previous customer service or retail background

• Experience coaching or mentoring peers

• Familiarity with service warranties and financing tools

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance

• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!

• 401(k) Profit Sharing Plan with a generous company match

• Employer-paid Life Insurance and optional add-ons

• Pet Insurance and Financial Wellness Support

• Tuition Reimbursement and Scholarships for team members and dependents

• Career development through Bob’s Blueprint and Workday Learning

• Employee Discount from Day 1 and Hays Perks merchant savings

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Demonstrated ability to deliver exceptional customer service

• Proven ability to drive sales and achieve goals in a retail environment

• Strong team orientation and problem-solving mindset

• Must be at least 18 years old to be considered for employment

Physical Demand

• Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted

• Ability to move objects up to 50 lbs. with or without reasonable accommodation

• Regular movement throughout the store and continuous standing or sitting to perform job functions

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

#BDFHP

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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