This team member plays a vital role in ensuring quality, accuracy, and timely execution of major projects and tasks specific to supporting Astound Business Solutions.  Responsibilities specific to the sales department will be the primary goal, including reporting, monitoring, and analyzing the efficiency and performance of the sales team while also continuously looking for opportunities for improvement.  This role focuses on providing analysis and program management of the commission’s process and recognition programs for the regional sales team as well as providing national support for the other Sales Support Specialists.

• Provide analysis and program management of the commission’s process and recognition programs for the regional sales team.
• Provide national support to the other members of the sales support team as needed
• Provide operations support for the channel and to the Vice President of Sales ranging from complex to routine projects to ensure the Small Medium Business, Enterprise and GEMS teams implement business plans, reach various goals and metrics and maintain a focus on customer and employee satisfaction
• Provide guidance to Regional Sales Managers regarding process and procedure improvements
• Throughout the interaction with management and staff, this role would assist in the creation and implementation of best practices for new processes and company standards with collaboration with management and staff. Staffing analysis with recruiting, training, headcount issues and work volume via staff tracking report
• Create and maintain multiple sales reporting dashboards while looking to improve/expand upon the data requested by the VP. These will include but not be limited to: weekly channel sales updates, month / quarter end performance results, and commission/incentive performance reporting
• Assisting by helping create and develop program management with key projects relating to automation of key processes, documentation of assets and analytics
• Assist Program Management and the Sales team in the migration and team adoption of the automated commission system, which includes managing the reporting and dashboards as well as various duties that arise
• Analyze and monitor plant mapping projects and financial analysis for capex deployments/network expansion efforts
• Manage the process, perform all Small Medium Business, Enterprise and GEMS commission audits, and work with payroll to ensure commission payout is accurate and on time
• Provide VP with analysis and deliver comprehensive analysis and expert recommendations to leadership on optimization and enhancement best practices of M&P documentation and process improvements.
• Assist with documentation for budgets and forecasts
• Assist in development of business plans, quarterly updates and presentations
• Other duties as assigned

What you bring to the table:
Education

• High school diploma or equivalent
• Bachelor’s Degree preferred

Experience:

• Minimum experience of three years supporting an outside sales force by assisting in the creation of best practices, implementing those processes and analyzing data for potential future process improvements.
• Experience in Telecom desired
• Strong knowledge in CRM systems, Microsoft Office software, information systems, and organizational development
• High energy with a strong willingness to complete difficult and multiple work assignments
• Strong interpersonal skills and professional writing skills
• Professional demeanor, articulate, good listener, and conflict manager
• Must have the ability to stay focused and remain composed during peak periods & when dealing with challenging situations

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $70,000 - $80,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. 

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.