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Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

As a Senior ROI Technician Acute, you will serve as a front-facing representative of the department, assisting patients and other requesters who walk in seeking copies of medical records. You will work in a busy, dynamic environment with a high volume of patient interactions while fielding incoming phone calls and responding to medical record requests. You will work with the ROI vendor and review release requests submitted through the portal/application. You will also be cross-trained in document imaging and collaborate closely with other departments to support medical records needs and provide a positive experience for requesters.

This is an onsite position at Banner Desert Medical Center. The schedule is Monday-Friday 8:00AM-4:30PM.

POSITION SUMMARY
This position coordinates and processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines for the Banner Health system (hospitals, clinics, urgent care facilities).. May act in a leadership role and as a liaison between management and the staff. Facilitates the delivery of high quality customer service to external customers. Responsibilities typically include the monitoring and direction of daily workflow and involvement in process improvement/quality monitoring functions.

CORE FUNCTIONS
1. Conducts routine, complex, high volume releases of health information in accordance with company policy and all state and federal laws. May act as a liaison to ROI techs and is knowledgeable with applicable federal and state regulations and Banner Health policies related to release of health information and HIPAA. Prepares certified copies of records for patient as requested for external reviewers and legal proceedings.

2. Monitor daily workflow processes, complete daily activities, and identify and communicate to leadership any opportunities for improvement as needed. Identify, address and communicate opportunities to improve work processes and practices good work group dynamics. May serve as a backup to other staff members to ensure the department operations are efficiently and effectively maintained.

3. Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.

4. Assist with the orientation, training, and re-education of ROI staff. Promotes communication, effective point of service decision making and problem solving while interacting with internal/external customers to ensure positive resolutions and customer satisfaction. Serves as a key liaison between staff, providers, and other internal customers.

5. Provide customer service and assistance related to ROI departmental functions to patients, vendors, physicians, ancillary staff, and other departments in person, over the telephone, through email, or by other means.

6. Works independently under limited supervision, provides leadership and expertise to a work team. Solves problems using defined procedures and a learned expertise in release of information processes in regards to HIPAA, regulatory, state and all Federal guidelines (i.e. OCR). Holds system wide scope of hospital, clinic and urgent care facility releases. Pays close attention to detail when processing requests. Must follow Banner Health policies, procedures and guidelines in releasing information according to federal, state, and regulatory guidelines across multiple states. Determines appropriate payment for each request and follows all Federal guidelines (i.e. OCR).Prepares certified copies of records for audits and legal proceedings. Internal customers are company leadership, ancillary departments, physicians, patient financial services, and nursing. External customers are attorneys, insurance payers, state regulatory board, medical examiner, and patient/patient representative.

MINIMUM QUALIFICATIONS

Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and in information systems and one year release of information experience.

Must demonstrate a thorough knowledge of health information management practices and principles and have a working knowledge of medical terminology as normally acquired over 3 or more years of related work experience in medical records with one year of release of information experience. Is experienced in coordinating work functions of groups of individuals is preferred. Ability to organize workload to meet deadlines, and maintain confidentiality of all work information. Must be able to exercise independent judgment, prioritize multiple tasks, and have excellent problem solving skills. Strong verbal, written communication, leadership and interpersonal skills are required.

Requires strong technical skills in the use of Windows software applications, specialized equipment and multiple databases. Must have strong organizational skills, good customer service and interpersonal skills. Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as multiple EHR applications utilized by the Release of Information department.

PREFERRED QUALIFICATIONS

Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. Experience coordinating work functions of groups of individuals is preferred. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or experience preferred.

Additional related education and/or experience preferred.

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