Job Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard—from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we work to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

About the role

Turn customer and warranty evidence into engineering action. As the QRD Engineer for engines, electric motors, power electronics and charging inlets, you’ll guide teams from field-signal analysis and problem definition through root cause and corrective action—helping deliver more reliable products, better customer experiences and lower warranty costs.

What you’ll do

• Analyze warranty and quality data—including QDAP and TrackerGART trends—with Customer Quality Engineers to identify risks and define actionable problems.
• Lead focused warranty reviews with program teams; communicate decisions, priorities and escalations through program and system forums.
• Review returned parts and other field evidence with technical experts to support investigations and root-cause analysis.
• Partner with Design Release, Quality, Manufacturing, Supplier Quality, Validation and other engineering teams to develop solutions and drive actions to closure.
• Identify systemic issues, establish product focus areas, and coordinate mitigation plans to improve initial quality, reliability and customer satisfaction.
• Capture lessons learned and apply relevant quality processes, industry standards and tools to current and future programs.
• Mentor team members and serve as a subject matter expert for assigned QRD processes.

Required qualifications

• Bachelor’s degree in engineering, such as mechanical, electrical, systems, manufacturing or reliability engineering.
• At least 5 years of related engineering experience.
• At least 1 year of experience in Quality or Product Development, such as validation, reliability, design release or manufacturing engineering.
• Strong analytical, problem-solving, project management and cross-functional facilitation skills.

Preferred qualifications

• Experience applying quality processes and structured problem-solving to product development or field issues.
• DFSS Black Belt or ASQ certification in reliability, quality or quality management.
• Experience with quality data systems, analytics tools or the Product Development Process.
• Experience in propulsion, vehicle electrification, manufacturing, assembly plants or supplier quality.
• Familiarity with the Quality Chain Framework and Google Workspace.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.