Overview:

The Senior Project Manager is responsible for documenting, planning, managing, and successfully implementing a Hosted Managed Services platform within scope, schedule, and budget.  The Senior Project Manager is involved from the initial sales cycle through business process analysis, requirements gathering, design, development, testing, and implementation.  The Senior Project Manager is responsible for managing expectations to ensure a successful delivery for all stakeholders.

What you will do:

• Scope Management: Defines and manages to the scope established in a Statement of Work, Business Requirements and/or change requests and effectively handles changes through a defined process to assess impact and cost.
• Relationship Management: Provides support to internal managers and leaders for cross departmental or external coordination. Partners with product leaders to manage resources and maintain accountability. Builds and manages relationships with client stakeholders in order to understand business objectives while setting and adjusting expectations.
• Planning Management: Develops and manage integrated project plans for all critical path activities.  Engages in short term as well as long term planning including contingency plans and ways to maintain focus on key objectives. Finds ways to learn from previous issues and improve processes and tools to make future efforts more efficient, successful, and repeatable.
• Risk Management: Identify, analyze, and respond to risks over the course of the project; minimizing the consequences of adverse events and maximizing the results of positive events.
• Acceptance Testing: Assist with defining use cases to develop test cases and success metrics. Track the customer acceptance testing, including punch list resolution, change management and final client approval.
• Documentation: Creates reports, presentations, diagrams and documentation that communicates activity, processes, resource allocation and other information in a clear and concise manner.

What we are looking for:

• College/University Degree
• 6+ years of external client facing technical project management with large financial services clients.
• 6+ years of experience working for a SaaS based software solutions company.
• Project Management Professional Certification
• Proven track record of large client management with excellent communication and presentation skills.
• Proven track record of tightly managing scope within large and complex projects.
• Proven track record of pre-sales support and business process consulting.
• Ability to foster motivation and collaboration within the project team to meet client expectations.
• Ability to understand and articulate solution business value and impact to client stakeholders.

Preferred Requirements:

• Experience delivering or managing Customer Communications Management (CCM) solutions.
• Experience delivering a Managed Services based software solution.
• Experience working within a large retail banking or insurance environment.
• Additional certifications such as Certified ScrumMaster, Agile Certified Practitioner, Lean Six Sigma, ITIL
• Advanced skills in Microsoft Project, Visio, PowerPoint, Excel and Word
• Experience working with Amazon Web Services (AWS)
• Experience with Linear and Salesforce

This position is 100% remote anywhere in the US

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