About Ensono

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Roles & Responsibilities

We are seeking a results-driven Program Manager for Application Managed Services (AMS) with 10–12 years of experience to lead end-to-end service delivery and governance. In this role, you will own the transition management framework, ensuring the seamless onboarding of new applications into the managed services portfolio.
Your core program management duties include comprehensive planning, milestone tracking, risk and dependency management, and stakeholder status reporting. You will leverage metrics and data to analyze service performance, drive continuous improvement, and ensure strict SLA compliance. Crucially, you will apply prior experience using GenAI and AI agents to optimize the development cycle, accelerate incident resolution, and enhance problem management.
As a leader, you will champion people management, guiding cross-functional teams and optimizing resource allocation. PMP or ITIL certifications are highly desirable.

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a closely related discipline.
• PMP or ITIL certifications are highly desirable.
• Soft Skills: Strong communication and interpersonal skills. Ability to work with customer and Delivery team.

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Shift Timings: 1:30 PM to 10:30 PM IST