Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Job title: Senior Product Strategy Manager - Telco Consumer Product

Location: Singapore 

Role Summary

We are seeking a Senior Product Strategy Manager to serve as the strategic link between our global enterprise clients, market intelligence, and our platform product team. In this role, you will act as a trusted advisor to enterprise clients worldwide, helping them maximize value from our CXOS platform, while synthesizing cross-market insights to define our high-level platform strategy. 

You will bring a deep understanding of consumer behavior and telecom products to drive the next phase of revenue growth for our clients. You will build a strategic view on industry trends across markets and translate market research and client needs into well-defined capability requirements, partnering with internal Platform Product Managers who lead delivery. You will also be responsible for driving global adoption across international markets.

Key Responsibilities

• Client Strategy & Advisory (Client-Facing Strategy)

  • Strategic Roadmap Influence: Partner with executive stakeholders at enterprise clients across international markets to understand their business drivers and influence their product roadmaps using existing platform capabilities.

  • Platform Leverage: Guide clients on how to solve complex operational challenges by maximizing native platform features, minimizing the desire for non-scalable custom work.

  • Best Practice Leadership: Act as a domain expert, advising client leadership on industry trends and guide ideation on innovation in their telecom market.
     

• Market Insights & Strategic Alignment (Market Research Partnership)

  • Cross-Market Synthesis: Collaborate with market research teams to monitor macro trends, regulatory changes, and competitive landscapes across operating regions.

  • Opportunity Identification: Analyze disparate regional data to identify common, recurring telecom industry needs that justify scalable platform investment.

  • Platform Strategy & Roadmap Input: Translate market intelligence into a clear, prioritized business case and capability roadmap for internal platform expansion.

• Internal Alignment & Rollout Strategy (Product Partnership & Enablement)

  • Product Management Partnership: Collaborate with internal Platform Product Managers (who own engineering execution) to define, scope, and prioritize core capabilities needed for global scale.

  • Scalability Standards: Ensure strategic requirement definitions account for multi-region scalability (e.g., global compliance, regional configurations, localization).

  • Global Rollout & Adoption: Oversee the strategic go-to-market plan for new platform capabilities, ensuring successful enablement and adoption across global client teams.

Required Qualifications & Experience

• Experience: 5+ years in building Telco consumer products.

• Executive Presence: Proven ability to influence C-suite and VP-level stakeholders at global client organizations.

• Product Architecture Knowledge: Strong understanding of platform architecture, API strategies and roadmap planning to drive both global scalability and synthesizing global requirements for platform capabilities.

• Market Insight Synthesis: Skilled at converting complex market research and qualitative customer feedback into prioritized strategic recommendations.

Nice-to-Haves

Global Perspective: Demonstrated experience working across international markets, navigating regional nuances, and identifying multi-market commonalities.

MBA or equivalent advanced business degree.

Experience running global customer advisory boards or client strategic forums.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.