📍London/UK Remote | 💰£95,000 - £105,000 + Incentive Awards tied to your performance + Benefits ✨- 

⭐Our Accounts team

The Accounts team is on a mission to make Monzo the most rewarding home for your finances. We’re creating a new loyalty proposition that rewards customers for making more of Monzo and gives them even more reasons to bank with us every day.

What you’ll be working on:

• Build Monzo’s loyalty proposition from the ground up, taking it from discovery and experimentation through to launch and scale.
• Create rewards and experiences customers love, encouraging them to spend, engage and get more from Monzo.
• Bring people together across Monzo, working with Commercial, Partnerships, Engineering, Design and Data Science to turn big ideas into reality.
• Make a measurable impact, growing customer engagement, retention and long-term value while building a commercially sustainable proposition.

🔑You’ll play a key role by...

• Defining the next phase of Monzo: Develop a strategy informed by customer insights, market opportunities and business goals. 
• Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. 
• Scaling and differentiating: Identify and define the new products, features and capabilities that will cement Monzo's unique value proposition and redefine how customers build their financial future. 
• Thriving in ambiguity: Operate effectively in a highly ambiguous environment, taking multiple and sometimes conflicting inputs and collating them into a cohesive vision. 
• Collaborating cross-functionally: Work iteratively with teams across design, engineering, research, data science, product marketing, compliance, external partners and other areas to refine and execute your strategy. 
• Communicating and inspiring: Inspire stakeholders with the product vision and share the right context with the

🤩 We’d love to hear from you if…

• You have a track record of launching new products..
• You’ve shipped world-class products at a fast growing company. 
• You're data-driven, and enthusiastic about metrics. 
• You have a proven track record of making an impact through experimentation and optimization. 
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. 
• You’re able to motivate, energise and inspire people towards a common goal You’re passionate about building value for customers and not just achieving business results. 
• You’re intellectually honest about your work's performance, continually striving for improvement.
• You can systematically break down and solve complex problems. 
• You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. 
• You’re passionate about learning every day and sharing your knowledge and experience. You’re excited by what we’re doing at Monzo.

🙌What’s in it for you

💰£95K - £105K ➕ Incentive Awards tied to your performance

✈️ We’ll help you relocate to the UK. 

✅ We can sponsor your visa.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

Our interview process usually involves 4 main stages: 

• Recruiter Call 
• Initial Call with Hiring Manager 
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.

Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail 😊