Job Title:

Contract Type:

Time Type:

Job Description:

Main relationships:

• Liaises internally and builds close, collaborative relationships with their users: Traders, Risk/Quants, OPS, Middle Office, Back-office but also the surrounding business areas (BO, Accounting, Credit...) 
• Grow and build strong relationships with existing BAs and lead them through a fast paced and high-pressure environment.
• Be part of a large IT Program of over 100 people (BA, DEV & QA) working towards the Expansion of the Trading Systems.

Key Tasks:

Business Analysis

• Support the desk to deliver all key features for the Power Desk Front-to-Back (System setup, Enhancements, System upgrades, UAT, bugs prioritization, testing, building new interfaces) 
• Enhance and support in-house applications integrated with ETRMs
• Work together with a dedicated team developers to his/her stream as well as with Vendors
• Act as a 2nd level Support to worldwide users during their day-to-day tasks, escalate support when required to the Vendors or development team and ensure following-up with them
• Demonstrate service-oriented approach, an understanding of the business needs and be able to achieve and maintain high customer satisfaction ratings
• Manage client expectations effectively. 
• Support the IT BM in reporting and backlog prioritization

Daily and Monthly Responsibilities

• Gather requirements across the group’s location and departments
• Run workshops with Business and IT
• Set up and model of new Power desk activities in OATI applications (webTrader, webCTRM) especially regarding power scheduling (in collaboration with traders, infrastructure, security, DBA and development teams)
• Enhance surrounding integration (exchange, pricer..)
• Write and maintain functional specifications (in DevOps)
• Work closely with developers on integration items, including design, testing and post-deployment support
• Report to the IT BM progress of your deliveries
• Document technical architecture, user guides, and handover to the Support team
• Train 1st level support and act as a 2nd level support on the modules you will be responsible for

Essential Qualifications, Skills and Experience:

• Formal education, ideally at University level or equivalent level of certification and experience.
• Experience in OATI applications, especially webTrader
• At least 8 years working hands-on on an ETRM or CTRM as a Business Analysts or Application Support (QA, Support, In-House Development, working with Vendors) 
• Good knowledge of Power Products and Derivatives on North American market
• Strong SQL, understanding of database design and Report generation within business applications
• Experience in working with API, FIX messages, especially with market data feeds from exchanges like ICE, CME, NODAL
• Experience of providing excellent Customer Service on a local and global user base.
• Strong Leader.
• Team player with ability to exercise flexibility, demonstrate initiative to ensure the business needs are met in a proactive manner with minimum supervision.
• Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multi cultured working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
• Highly organized and possess analytical and problem-solving skills.
• Be self-motivated and creative and able to work with minimum supervision.
• Fluent in English (spoken and written).
• General skills in ICT technologies.

Desirable Skills and Experience:

• Certifications/experience on any of the following will be very useful: Software design, development and testing methodologies / concepts, Project management, ITIL., Technical certification 
• Knowledge of Power queries and VBA 
• Familiar with Pricers/Modelling.

Employment Contract:

• This is for a regular/permanent full-time position, based in Houston, which is subject to a three-month probation period.
• Remuneration will be based on experience and qualifications.

If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.