About this role:

Wells Fargo is seeking a Senior Operations Processor to join the Risk and Payments Anomalies team within Payments Operations.

In this role, you will:

• Research and resolve moderately complex operational tasks, accountable for entire process from receipt of work to resolution and closure to include originating source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
• Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility    
• Review and analyze inquiries and operational challenges that require research, evaluation
• Consult with management for more complex issues to assist with appropriate course of required action      
• Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations     
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with wire transfers, payment processing and investigations, or risk-related payment operations
• Working knowledge of SWIFT messaging and international wire transfer processing
• Experience with EMTS or similar payment processing and transaction management systems preferred
• Ability to identify and mitigate operational risks while processing payment exceptions and anomalies in a high-volume environment
• Strong analytical, investigation, and problem-solving skills
• Strong verbal and written communication skills.

Desired Qualifications:

• At least 3 to 4+ years of experience in banking operations, wire transfers, payment processing, or payment investigations

Job Expectations:

• Ability to work a permanent night shift schedule supporting US business hours (11 AM to 8 PM EST)
• Ability to work a hybrid schedule
• Flexibility to work overtime and occasional weekends as needed to support business and operational readiness activities     

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.