Position Description:

This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes.

The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects.

You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions.

Key Responsibilities

Team Leadership:

• Hiring, growing, and retaining a team of Professional Service Technical Architects.
• Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth. 
• Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements. 
• Active sync with Partner, delivery enablement & address performance

Customer Engagement:

• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.
• Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations.

Operational Excellence:

• Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers. 
• Perform Governance & audits of Technical Architecture design and deliverables quality
• Drive team contribution to Technical Architecture Practice evolution and initiatives
• Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem.
• Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams 

Qualifications

• 10+ years experience in Identity & Access Management.
• 5+ years of experience leading teams.
• 5+ years of experience in Design, consulting, delivering solutions to external customers.
• Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Extensive knowledge of enterprise web technologies and security.
• Ability to work independently and multi-functionally supporting the development of client work you're doing.
• Ability to Multi-task and manage multiple customer engagements is a requirement.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
• Ability to travel up to 50%.
• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required.
• Auth0 Certified OR Okta Certified Consultant will be a plus.
• CISSP certification is a plus.

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