METRICS OFFICE – ENTERPRISE REPORTING & DATA STEWARDSHIP – SENIOR MANAGER, Reporting & Data Stewardship, Colleague SVCS. & OPS RISK

Role Summary

We are seeking a highly driven Senior Manager to lead the delivery of data, analytics, and operational resilience across Colleague Services and Operations Risk & Resilience domains.

This role sits at the intersection of business leadership, data engineering, and operational excellence, responsible for enabling senior stakeholders with trusted insights, building robust ELT pipelines into CDC, and shaping a high-performing team.

You will play a key role in building enterprise-grade data foundations, ensuring resiliency of operations, and driving transformation through data-led decision making.

What You’ll Be Doing

Strategic Leadership & Stakeholder Management

• Act as a trusted advisor to senior stakeholders (Director/MD/COO level) across Colleague Services and Operations functions
• Translate complex business challenges into clear data, reporting, and resilience strategies
• Lead governance forums, drive decision-making, and influence operating models
• Build strong cross-functional partnerships (Data Engineering, Product, Operations, Risk)

Data Engineering & ELT Pipeline Ownership

• Lead the design and execution of end-to-end data pipelines (ELT) into CDC / Data Warehouse environments
• Ensure high-quality, scalable, and governed datasets aligned with enterprise data standards
• Work hands-on with technologies such as Snowflake, SQL, Python, Azure, and cloud-based data platforms
• Drive data quality, lineage, reconciliation, and automation practices
• Partner with engineering teams to optimise performance, reliability, and cost

Operational Risk & Resilience

• Define and embed risk & resilience frameworks across operations
• Identify key operational risks and build data-led monitoring mechanisms
• Ensure visibility of incidents, control gaps, and recovery capabilities
• Support business continuity and resilience maturity improvement
• Drive a culture of proactive risk management using analytics and insights

Colleague Services Analytics & Transformation

• Lead analytics and reporting for Colleague Services (HR, workforce, service operations)
• Deliver actionable insights across workforce performance, service efficiency, and experience metrics
• Standardise KPI frameworks, reporting definitions, and operational dashboards
• Drive transformation initiatives to improve customer experience and operational efficiency

Building a High-Performing Team

• Lead, mentor, and develop a team of managers / analysts / data engineers
• Establish clear goals, performance frameworks (WHAT & HOW), and development plans
• Foster a culture of accountability, innovation, and continuous improvement
• Coach the team on advanced analytics, stakeholder engagement, and problem solving

Driving Excellence in Data & Insights

• Ensure delivery of accurate, timely, and business-critical reporting
• Translate data into compelling narratives for executive audiences (ExCo-level)
• Drive adoption of data products and self-service analytics capabilities
• Embed continuous improvement through automation and AI-driven insights

What You’ll Bring

Experience

• 12+ years of experience in Data, Analytics, Operations, or Data Engineering roles
• Proven experience working with senior stakeholders and influencing decision-making
• Strong exposure to Operations, Risk, or Service environments
• Experience building or managing enterprise data platforms / data warehouses
• Must possess at least a Bachelor's/College Degree, any field
• Hybrid working (3 days working from office)
• Must be prepared to work UK/US hours as and when required

Technical Skills

• Strong hands-on expertise in:
  • SQL, Snowflake, Python
  • ELT/ETL frameworks and data pipeline design
  • Cloud platforms
  • Data modelling, warehousing, and optimisation
• Understanding of data governance, data quality, and lineage frameworks

Leadership & Behavioural Skills

• Strong leadership presence with ability to operate at Director/MD level
• Excellent communication and storytelling skills
• Proven ability to build and scale high-performing teams
• Strategic thinking with strong execution focus
• Comfortable operating in ambiguous, fast-paced environments

Why Join Us

• Lead high-impact transformation across enterprise operations
• Shape the future of data-driven decision-making and resilience frameworks
• Work with senior leadership across multiple global functions
• Build and scale next-generation data and analytics capabilities

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.