ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Job Description Summary

Responsible for the overall tactical and strategic direction and management of projects through designated project managers, ensuring consistency with corporate strategy, consistency of process across projects and internal and external customer satisfaction with the projects. Directs and provides day-to-day tactical oversight to their assigned Project Management team. Provides vision, leadership and mentorship to assigned team with respect to performance and career development. Accountable for the overall direction, coordination, implementation, execution, control and completion of all programs/projects, ensuring consistency with company strategy, commitments and goals. Accountable for compliance of the Project Management team with IMC and ICON policies and procedures. Ensure optimal planning, allocation and performance of resources within Project Management. 

Essential Responsibilities 

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. 

• Recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.  

• Maintaining a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner 

• Providing strategic and tactical management to assigned team of Project Managers and Project Assistants 

• Mentoring and managing assigned project management team through establishment of mutually agreed objectives and professional development plans, and by monitoring successful achievement and performance 

• Build and maintain the performance and effectiveness of assigned project management team, including regular checks on team health and identification and resolution (including escalation to the appropriate level) of team performance issues.  

• Ensuring adequate training is provided to employees for all new and updated processes 

• Assessing Training Curriculum and current staff understanding and identify training needs, for new employees and for continuous improvement/development of existing staff 

• Managing project workload and resource forecasts for the group, as well as project assignments 

• Identifying personnel resources for new and existing projects 

• Developing operational metrics for assessment of project performance 

• Serving as the escalation point for project managers in resolution of customer or cross-functional issues that cannot be resolved at the project manager level 

• Ensuring the proper tools are provided to the team and that they are being used effectively; identify/obstacles and make corrective actions/recommendations as necessary 

• Monitoring the efficiencies of current operational processes and identify and/or lead opportunities for improvement  

• Providing senior management with team performance metrics as assigned 

• Lead or participate in strategic planning and risk assessment, by managing the development and delivery of appropriate contingency activities in the context of the budget, time, resources and value targets and in accordance with SOPs. Communicating Best Practice/Lessons Learned Feedback 

• Analyze department and project financial data, identify issues/trends and implement corrective action plans as necessary to ensure profitability. 

• Promoting a proactive, professional culture within the Project Management department and contributing to the group’s success  

• Ensuring the team is compliant with standard procedures and other company policies 

• Leading customer meetings and escalations when required 

• Support staff recruitment, including interviews and supporting hiring process. 

• Other responsibilities as assigned by senior management 

• Travel required up to 25% of the time 

Education and Experience Requirements: 

• Minimum of a Bachelor’s Degree in life sciences, project management, business administration, or a related field; advanced degree or relevant certifications (e.g., PMP) are preferred. 

• Extensive experience in project management within the clinical research or pharmaceutical industries.  

• Supervisory experience required 

• Strong leadership and organizational skills, with a proven ability to manage multiple projects and priorities effectively. 

• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making. 

• Strong communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels. 

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply