About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

• To drive the execution of our revitalized Digital Strategy—emphasizing, deterministic AI, Data AI Agentsand the Modern Data Platform—we require a visionary data product manager to lead the end-to-end development and successful launch of innovative data and AI solutions) that deliver exceptional value to both customers and the business. This role will strategically collaborate with engineering, design, marketing, and sales to define and champion the product vision, long-term strategy, and dynamic roadmap, ensuring alignment with organizational objectives and market trends.
• By leveraging comprehensive market research, actionable user feedback, and in-depth data analysis, the data product manager will validate and prioritize high-impact product decisions and establish clear metrics for measuring and optimizing product performance, positioning the organization at the forefront of digital innovation.

KEY ACCOUNTAIBILITIES

• Strategic Stakeholder Engagement: Forge strong partnerships with key stakeholders and business sponsors to proactively identify and prioritize high-impact business initiatives. Shape and articulate a compelling product vision, strategy, and roadmap that aligns with organizational objectives and drives digital transformation. Collaborate with other platform owners (incl. GO digital, Local marketing, etc) to ensure upstream or downstream applications’ impact analysis is completed and end-to-end customer journey is seamless.
• Value-Driven Product Portfolio Management: Lead the systematic collection and analysis of business requirements, ensuring the product backlog is continuously optimized. Prioritize features and initiatives based on strategic business value and actionable customer insights, balancing immediate needs with long-term growth opportunities.
• End-to-End Program Leadership: Oversee the entire project lifecycle, from business case development and resource allocation to risk management and execution oversight. Communicate regularly with the other platform teams (e.g. Omne, CUBE, Salesforce, OneWeb, Customer Portal, Opus, finance systemsetc) to update on the potential changes/enhancements and coordinate among the teams to make sure the end-to-end flow is smooth. Ensure that all initiatives are delivered on time, within budget, and with measurable outcomes that advance the company’s strategic goals.
• Market Launch and Commercialization Excellence: Orchestrate cross-functional teams to deliver seamless product launches and robust go-to-market strategies. Leverage insights from marketing, sales, and customer feedback to accelerate adoption, maximize revenue, and strengthen market positioning.
• Performance Analytics and Continuous Optimization: Establish and maintain rigorous frameworks including but not limited to Google Analytics, in-app audit trails, for analyzing product performance, user behavior, and market trends. Use these insights to drive continuous product improvement, ensuring sustained competitive advantage and customer value.
• Championing Innovation and Agility: Foster a culture of experimentation and learning by continuously testing, iterating, and refining products based on user feedback and emerging data insights. Position the organization at the forefront of digital and AI innovation.

QUALIFICATIONS / EXPERIENCE

• Bachelors or Masters in computer science, engineering, business, or related field

• 7+ years of experience as a product manager, product owner, or similar role in the financial industry. Insurance domain knowledge will be a plus.

• Good experience and grasp of product management best practices.

• Hands on AI & Data Products, CRM or Lead Management Solution will be an advantage.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge of the product development lifecycle and agile methodologies.
• Good understanding of AI/GenAI technologies and keen to leverage them in changing the way people feel about insurance.
• Excellent communication, presentation, and interpersonal skills.
• Technical acumen and understanding data pipelines, warehousing, ETL processes and data governance.
• Ability to understand business pain points and design solutions to help the business resolve the issues.
• Ability to work effectively with cross-functional teams and manage multiple projects and stakeholders.
• Ability to think strategically and creatively and solve complex problems.
• Ability to conduct market research, user research, and data analysis using various tools and methods.
• Passion for building user-centric and innovative products that create value for the customers and the business.