This role is a Hybrid Role: Employees are expected to work from our North Carolina or New York office 3 days per week and may work remotely the remaining days.

Position Summary

The Senior Manager, Finance Accounts Payable Operations role is responsible for overseeing and optimizing Accounts Payable service delivery across North America and global markets. It serves as a key business partner supporting AP service delivery and operational performance through the RAS model.

The role partners closely with Treasury, Procurement, General Accounting, IT, and external service providers to ensure efficient invoice processing, accurate payments, strong financial controls, and achievement of service-level commitments.

Key Responsibilities

AP Operations Leadership

• Lead daily Accounts Payable operations across North America and global regions.
• Ensure timely processing of invoices, supplier payments, employee reimbursements, and Month-End close activities.
• Monitor AP aging, blocked invoices, exception queues, duplicate payments, and unresolved supplier issues.
• Drive resolution of critical AP escalations and supplier concerns.

BPO Service Delivery Management

• Act as primary business relationship manager for the AP BPO provider.
• Establish and monitor SLAs, KPIs, and contractual service commitments.
• Conduct regular operational reviews and governance meetings.
• Identify service delivery gaps and implement corrective action plans.
• Monitor BPO partner performance against established and agreed performance, productivity, quality and compliance.

Cash Forecasting and Working Capital Support

• Partner with Treasury to provide accurate short-term and long-term cash forecasts.
• Monitor upcoming payment runs and significant cash requirements.
• Analyze payment trends and recommend actions to improve working capital.
• Support cash flow optimization initiatives while maintaining supplier relationships.
• Continuous Improvement and Transformation

Continuous Improvement

• Partner with RAS GPO Lead on process improvement and standardization initiative in SAP. JDE and other AP Applications.
• Partner with IT and Finance Systems Teams on enhancements, testing, and production support.
• Provide business requirements for new functionality and reporting.

Controls, Compliance, and Risk Management

• Maintain compliance with internal controls, financial policies, and regulatory obligations.
• Ensure adherence to approval authorities and segregation of duties.
• Monitor controls effectiveness and remediation activities.
• Support internal and external audits

Reporting and Analytics

• Develop and maintain AP dashboards and performance metrics.
• Provide executive-level reporting of Accounts Payable metrics.
• Deliver actionable insights and recommendations.

Qualifications

Required Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 8+ years of Accounts Payable, Shared Services, or Finance Operations experience.
• 5+ years managing outsourced or offshore service delivery models.
• Strong SAP and Open Text Accounts Payable experience.
• Experience managing large-scale AP operations in a multinational environment.
• Strong working knowledge of financial controls and audit requirements.
• Advanced analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.

Preferred Experience

• JDE (JD Edwards) experience.
• Lean Six Sigma certification.
• Experience supporting finance transformation initiatives.
• Experience with workflow automation, Power BI, and reporting tools.

#LI-CG1 #LI-Hybrid

The base pay range for this position is NC: $110,000 - $125,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

The base pay range for this position is NY: $130,000 - 160,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.